Added IT contact information for Zoom Rooms system alerts

An alert will appear on the TV screen if Zoom Rooms encounters a system failure, audio disruption, or other issue. The Zoom Room Controller or Scheduling Viewer can be used directly to notify your internal support of the issue, or you can email and/or call.

This article covers:

• How to add IT contact information for Zoom Rooms system alerts
• How to send a notification from a Zoom Room Controller
• How to send a notification from a Zoom Room Scheduling Display

Requirements for contact IT information for alerts

• Versions 3.6x and higher of Zoom Rooms for Mac or Windows/Touch are required,
• Version 3.6x and higher of the Zoom Rooms iPad controller is required
• It is possible to control Zoom Room from your Android device
• Account owner or admin with Zoom Rooms permissions
• It is possible to report problems via email and/or via the support phone number

How to add IT contact information for Zoom Rooms system alerts

1. Sign in to Zoom’s web portal by entering your email address and password.
2. Then click Zoom Rooms in the Room Management section.
3. You can change your account settings by clicking Account Settings.
4. Click the Account Profile tab on the left side of the screen.
5. Enter the following information under Basic:
   1. Support email to report problems:
      • If you click Edit, you can enter the email address you will use to report issues with Zoom Rooms.
      • Submit a new code by clicking the Submit New Code button.
      • Please enter the verification code that was sent to the email address you provided in step 6 into the verification code field.
      • To allow users to report issues to IT, you can enable Allow users to report issues to IT if you want.
      • Then click the Save button.
   2. Support phone:
      • If you would like to receive reports of problems, please enter your phone number in the space provided.
      • Save your changes by clicking the Save button.

How to send a notification from a Zoom Room Controller

1. Click the Settings button on the controller, and then click Help at the bottom of the page.
2. You can report issues to IT by clicking the Report Issues to IT button.
3. Select the appropriate issue(s) in the Select Issue Type window that appears.
4. (Optional) Paste your email address in the Your email address field.
5. Please click the Submit button to submit your request.

How to send a notification from a Zoom Room Scheduling Display

1. In the schedule viewer, click the Schedule button.
2. From the Help menu, click Report a problem to IT and follow the instructions.
3. Please select the appropriate issue(s) in the Select Issue Type window.
4. Please enter your email address in the Your Email field (optional).
5. Submit the form by clicking the Submit button.