Calling SIP/H.323 devices from Zoom Rooms

You can use Zoom Rooms to make calls directly to a SIP/H.323 device over SIP/H.323. There is also an option in the Zoom Room Controller to add SIP/H.323 devices which will be added to the contact list when added to the Zoom website portal. Unlike other video conferencing solutions, Zoom Rooms allows users to talk to a SIP/H.323 device at the same time. A license is required for each SIP/H.323 device in the meeting in order for the account to run meetings with multiple SIP/H.323 devices.

Note: Room controllers running on iOS or Android are covered by this guide.

This article covers several topics including:

• How to call SIP/H.323 devices from Zoom Rooms
  • Using the contact list
  • Using the device’s IP address or E.164 number
• How to call a SIP/H.323 device while in a Zoom Rooms meeting
  • Using the contact list
  • Using the device’s IP address or E.164 number

Requirements for SIP/H.323 device callout from Zoom Rooms

Only one device can be called up, the room connection is not added:

• It is recommended to use Zoom Rooms for Windows version 5.1.0 or higher
• The latest version of Zoom Rooms for Mac is 5.1.0 or higher
• To use the Zoom Rooms Controller for iOS, you need version 5.1.0 or higher
• Android 5.1.0 or higher is required to use the Zoom Rooms Controller for Android

Several devices can be called at the same time:

• To use Zoom Rooms on Windows you need version 5.1.0 or higher
• It is recommended to use Zoom Rooms for Mac version 5.1.0 or later
• To use the Zoom Rooms Controller for iOS you need version 5.1.0 or higher
• For Android devices running version 5.1.0 of the Zoom Rooms Controller is required
• Version 5.1.0 or higher is required to use the Zoom Rooms Controller for Windows
• Purchased a subscription to the H.323/SIP Room Connector add-on
  

Read it too –

How to call SIP/H.323 devices from Zoom Rooms

It is possible to use a contact list to call a SIP or H.323 device, or to call it using its IP address or E.164 number.

Using the contact list

Note:

A SIP/H.323 device must be added to the Zoom web portal in order for the Zoom Room Controller to list the SIP/H.323 device in the contacts area. Room Connector is an add-on required to use the product.

1. Tap the Contacts button on the Zoom Rooms controller to view your contacts
2. To find the SIP/H.323 device you want to call, use the on-screen search box, and then tap the entry for the device you want to call.
3. In the Meetings section, you can include SIP/H.323 devices that you have selected to start a meeting.
4. So if you need to enter digits during the call to the participants, a SIP/H.323 device will be selected. Tap the device name, then tap Show Keyboard if you need to enter numbers (e.g. Meeting ID).
5. It is possible to enter numbers using the keyboard on the device.

Using the device’s IP address or E.164 number

1. Tap Home on the left side of the screen.
2. You must tap the arrow next to New Meeting to create a new meeting.
3. To make a call via SIP/H.323, tap the Call SIP/H.323 button.
4. Using your IP address or E.164 number, you can tap H.323 or SIP and then Call to make a call.
5. If you are in the callout process, you will need to enter digits, such as the meeting ID, during the callout process.
6. You can use the keyboard to enter numbers into the system.

How to call a SIP/H.323 device while in a Zoom Rooms meeting

To call a SIP/H.323 device, you can use your contact list, the device’s IP address, or the E.164 number.

Using the contact list

Note: In order to appear in the Zoom Room Controller contact list on the Zoom web portal, the SIP/H.323 device must be added on the Zoom web portal.

1. During a meeting, tap the Manage Participants button, then tap the Invite button.
2. Select the Contacts tab from the menu.
3. In the search box, type the SIP/H.323 device you’re looking for, and then tap the entry that matches the device you want to call.
4. You can invite people by tapping the Invite button.
5. To use the keyboard during the call, click Manage Participants, then select the SIP/H.323 device name, and then select Show keyboard if you need to enter digits (for example, meeting ID).
6. You can enter numbers using the keyboard.

Using the device’s IP address or E.164 number

1. If you’re in a meeting, select Manage Participants, and then click Invite.
2. Click the SIP/H.323 tab.
3. The IP address must be entered, then a choice must be made between SIP and H.323.
4. You can tap on the keyboard if you need to enter digits (e.g. the meeting ID) during the call phase.
5. You can enter numbers using the keyboard.

Frequently Asked Question

Does Zoom support H323?

An H 323 or SIP device can join a Zoom cloud meeting through a Room Connector.

A Room Connector can also call an H.323 or SIP device to join a Zoom cloud meeting.

Related Articles