“Cannot continue. Application format (authorization code) is incorrect” in the Zoom app

When joining a meeting or webinar using Internet Explorer

If you get the following error message, follow these steps to add Zoom as a trusted site and allow it to run:

Follow these steps to resolve this issue:

1. Open Internet Explorer.
2. Choose [ Internet Options ] of the [ Tool ] Menu .
3. [ Security Select the tab
4. [ Trusted sites and select].
5. [ Custom Level and select].
6. [ To run the components signed with Authenticode ] whether to choose [ to enable you to select].
7. [ Ok Select and apply a].

Next, follow the steps below to add Zoom. us to your list of trusted websites.

1. Open Internet Explorer.
2. [ Tool [of] Menu internet options and choose].
3. [ Security Select the tab
4. [ Trusted sites and select].
5. [ Site and choose].
6. ” Add this site to the zone type in the input field under “Zoom.us”.
7. [ Add and choose].
8. [ Close and choose].
9. [ Ok Select and apply a].
10. If the above steps don’t solve the problem, please submit a support ticket.

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