Change shared line group settings in the Zoom app

Shared line groups can be configured to display a different name, use an extension number, and have different service hours.

Prerequisites for changing shared line group settings

• A joint leadership group was set up
• Business, Education, and Pro accounts
• Administrator or owner rights
• License for Zoom Phone

How to access settings for shared line groups

1. You can access the Zoom web portal by logging in.
2. Click Phone System Management in the navigation menu, and then click Shared Lines in the drop-down menu.
3. To access shared line groups, click the tab at the top of the screen.
4. Click the name of the shared line group that you want to join.
   Below is the information and options you will see when you click the link:

How to use the Profile tab.

• Enter a new name for the shared line group by clicking Edit next to its name.
• Website (only visible if you have multiple websites): Shared line groups are displayed according to their location affiliation.
• extension number: Extension numbers for shared line groups can be changed by clicking Edit.
• Number(s): To assign direct phone numbers to be shared by members (shared lines), click Add.
• Prime number: Choose a primary phone number for the desk phones if you have multiple extension numbers associated with the shared line group. There is a shared line between the main number and the extension number. An automated receptionist can transfer a caller to the shared line group by transferring the caller to the line associated with the primary number when that number is automatically transferred to the shared line group. A primary phone number also appears at the top of the list of extensions within the shared line group before all other extensions.
• Member(s): You can add more members to the shared line group by clicking View or Edit. Groups with shared lines do not have to belong to the same site when multiple sites are enabled. Find out what restrictions apply to group members with shared lines.
• time zone: The business hours option below can be changed by clicking edit.
• Business hours / rest periods / holiday periods: Incoming calls may be routed differently during business hours, closing times and holidays.
• voicemail
  Note: The current extension’s voicemail is routed to the shared-line group voicemail when business hours, closing times, or holidays change, to allow callers to leave messages on the shared-line group voicemail.
  • Access: Share the voicemail inbox of the shared-line group with other members of the group. Access can be revoked by clicking on the cross
    . Note:
• It is assumed that all members have access to the site by default. PIN:
• If you have a desk phone and want to check your voicemail, you must enter your voicemail PIN by clicking View or Edit. You can set the minimum length of the PIN in the account-level settings. Storage location for communication content:
• The storage location for communication content can be managed. Privacy:
• Checking this box allows members to block calls made or received on their shared line group. Active status:

Shared line groups can be enabled or disabled by clicking the toggle. Inactive shared line groups cannot be called, but their settings are retained.

How to use business, rest and public holidays

1. Shared line groups can be used to route calls at will.
2. You can access the Zoom web portal by logging in.
3. You can access the Shared Lines feature by clicking Phone System Management in the navigation menu.
4. Select Shared Line Groups.
5. Click the shared line group name.

• The following settings can be adjusted: Opening hours:
  • You can customize the coverage options during business hours by clicking Edit and changing the times that the shared line group answers calls. Business hours may also extend beyond 11:30 p.m. You can use this if you want to route members who work night shifts. Maximum waiting time:
  • The maximum total wait time allowed in the shared line group should be selected, then the confirmation button should be clicked. The overflow option is used when the maximum is exceeded. overflow:
• Route options can be adjusted if a caller waits longer than the maximum time. Closed hours:
• Calls are routed outside of business hours if you set business hours. Closed hours routing can be adjusted by clicking Edit. Holiday periods:

With Manage, public holidays can be defined and routing options can be adjusted. A custom message can be played to notify callers that the office is on vacation or routed directly to voicemail.

How to use routing options

• It’s also possible to customize how incoming calls are routed during business hours, after-hours, or on public holidays. If you select “Route to” from the drop-down menu, enter the desired route in the text box at the bottom of the window:
  • voicemail Allow callers to reach an operator:
    To reach the operator, callers can press 0 to reach the operator or 1 to reach the voicemail system. The operator can be set to any number of phone users, call queue, auto receptionist or shared line groups. The audio can be customized once you enable this option. Note:
  • There is also a setting for this that admins can access in their default call handling settings for each account or site. Allow callers to retrieve voicemail:
  • Checking voicemails over the phone should be an option for callers. Greeting:
  • The drop down menu or audio library is used to select a greeting. For more information on audio greetings, see the article. Leave a voicemail for:
• Voicemails belonging to shared line groups (current extensions) are the only voicemails you can transfer to.
• The user
• space zoom
• Telephone in common area
• Receptionist on autopilot
• queue for calls
• Shared line group
• External contact:
• You can forward calls to external contacts if the account contains a list of external users.
• Telephone number:
  Toll-free numbers outside the US
  • Note:
  • Call queues require direct numbers to activate.
  • External calls are billed based on the plan tariff.
• Select the correct country/region from the drop-down menu. Drop-down menus show separate entries for some countries with the same country code.

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frequently asked Questions

What is a shared line group in Zoom Phone?

Group calls can be made using shared lines.

The ability to converse intelligently. Sales analytics to improve conversations.

Enable the Breakout Room toggle under In Meeting (Advanced).

Then click Create.

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