Changing Zoom Contact Center account settings

Zoom contact center settings provide admins with the ability to change account-level settings such as: B. The reason for deregistration from queues.

This article covers several topics including:

How to change account settings
Account ID tab
Entry ID tab
Variables tab.

Prerequisites for changing account-level settings

Ownership or administrative privileges for the account; or relevant roles or permissions for the account
There are three types of accounts: Professional, Business, and Education
To use Zoom Contact Center, you must purchase a license

How to change account settings

You can register via the Zoom web portal.
Select Contact Center Management from the navigation menu and then Settings from the drop-down menu.
Here are the settings you need to change.

Account tab

System Status: Agents can choose from a variety of statuses that appear in this section. To add more statuses, click the Add Status button. To see real-time agent status, see the real-time analytics dashboard.
Queue unsubscribe: Ensure that queue members can choose whether or not to receive incoming notifications from the queue in the future.
Queue opt-out reasons: When a queue member decides to unsubscribe from a queue, they should be prompted to choose an opt-out reason for their decision.
Automatic Voice Call Recording: Voice call recording can be set up automatically if you wish.
Ah-Hoc Voice Call Recording: Ah-Hoc voice call recording can be set up as follows.
Dial-in to video engagements: A dial-in number must be set up for video engagements.
flow noise:
- Processing media:
- The audio plays continuously until the voice interaction widget is processed by consumers, just like the music consumers hear when they are put on hold if there is a delay in handling flow voice interaction widgets. The default audio prompt plays when you click the play icon.
Simultaneous message weighting:
Inactive chats or SMS engagements should be assigned a weight value (between 0.01 and 1) in the 0 to 1 range. According to the “Maximum Concurrent Messaging” setting in User Preferences, this weight is used to determine the maximum number of active chats or SMS engagements that agents can handle at the same time. If the maximum concurrency is 2 and the weight is 0.5, a weight of 0.50 allows the agent to participate in four messaging interactions at the same time.
Inactive Messages: Set how to handle inactive chat or SMS engagements and close them after they become inactive.
Verified Subdomains: For Zoom Contact Center, you can view or add verified subdomains that have been verified.

Entry ID tab

Maintain a list of Video Flow Entry IDs.

Variables tab.

Variables you create can be managed.

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frequently asked Questions

If you want to change your account settings, you need to click Account Management in the navigation pane. The Meeting, Recording, and Audio Conferencing tabs give you access to any settings you want for your account. Click and navigate to the setting you want to change.

You will see a green encryption icon in the top left corner of the video window. Click this icon to encrypt the video. You can view an overview of the security settings by clicking the Overview button. In the next window you will see all the meeting security settings and whether they are enabled for this meeting.

To access the Zoom web portal, you must log in. The first step in navigating to the Billing section is to click the Account Management link in the navigation pane. You can upgrade your account by clicking the Upgrade Account icon on the Current Plan tab.

I believe it should be possible to add another professional account to an existing professional account in the “User Management” section in Zoom. When you add the email address, you must select the “Licensed” user type when filling out the form. All users and hosts from the Zoom account linked to the master account are also shown using the API key provided by the master account.

You must create a new account to change your email address. This is a great opportunity for you to switch email providers if you want to use a more suitable service for your needs, or you can use the same one you are using.

It is the user who is responsible for licensing Zoom. You are prohibited from sharing your account with others in violation of our EULA. You must also purchase a license for your colleague.

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