Configuring Tandberg MXP Series endpoints in the Zoom app
If you are making a video connection through the Zoom Room Connector, you must use the H.264 video protocol. There is a protocol available in the Tandberg MXP series of devices, but it is not used by default on these devices.
How to enable the H.264 protocol on a Tandberg MXP device
- You can access the Call Quality menu by navigating to the Admin Settings page.
- Next to Video algorithm, click the H.264 option.
- Be sure to save the settings you have made.