Configuring Tandberg MXP Series endpoints in the Zoom app

If you are making a video connection through the Zoom Room Connector, you must use the H.264 video protocol. There is a protocol available in the Tandberg MXP series of devices, but it is not used by default on these devices.

How to enable the H.264 protocol on a Tandberg MXP device

  1. You can access the Call Quality menu by navigating to the Admin Settings page.
  2. Next to Video algorithm, click the H.264 option.
  3. Be sure to save the settings you have made.

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