Configuring Zoom webinars with PayPal

Registration fees for Zoom webinars can be charged via PayPal with the Zoom with PayPal integration. They redirect attendees to PayPal after they register for your webinar. After payment, they will receive instructions on how to join the webinar.

Registration fees may also apply to on-demand webinars. The recording and the live webinar are available for those who register before the webinar begins. The recording is available to those who register after the webinar has started, but there is no charge for registration.

This feature automatically activates the Limit Number of Registrants when you activate it. If PayPal integration is enabled, the maximum number of registrations is 500. If the host has a Webinar 500 license, the maximum number of registrations cannot exceed this capacity. However, registrants may be restricted below the maximum capacity.

Note: PayPal may temporarily charge $1 to registrants who check out with a new payment method or who use PayPal for the first time.

Requirements for webinars with PayPal fees

  • Accounts for businesses or individuals with PayPal
  • Added Zoom webinars to Zoom
  • Registration for the webinar is open

Note: We are currently rolling out this feature for all webinar license accounts. Contact Zoom Support if you don’t see the option below.

How to enable the feature for your account

  • You can access the Zoom web portal by logging in.
  • Then click Webinar Settings in the navigation menu.
  • Select Edit next to Allow Registration Fee in the Registration Settings section.

  • You may charge a registration fee if you enable the Allow option.

  • Connect to PayPal by clicking the button.

Your PayPal account will be logged in in a new window.

  • Select your country and email address from the drop-down menu.

  • Then click Next.
  • Access your PayPal account by logging in.
  • Identify the account type you want.
  • After reading the connection terms, click “Agree and connect” to connect PayPal and Zoom.

  • Zoom video communications can be accessed by clicking the Back to Zoom button.

  • On the Zoom web portal, click Save.

How to activate registration fees for your webinar

  • You can access the Zoom web portal by logging in.
  • Go to the Webinars menu and click on it.
  • To collect registration fees for a webinar, click on the topic.

  • In the Registration Settings section, on the Invitations tab, click Edit.
  • Check the PayPal registration fee box.

  • Select the currency in which you would like to charge the registration fee and the amount you would like to charge per registration.
  • Save all changes.

How to register for a paid webinar

  • Fees are listed under the registration fields on the registration page. After completing the registration form, click Pay and Register.

  • Proceed with PayPal by clicking Next.

  • Pay with PayPal or your credit card by logging into your PayPal account.

  • You will be redirected to Zoom once you have completed the payment on PayPal. While PayPal processes your payment, the Waiting for a Response window remains.
    The payment window can be closed after the payment is completed or left open while the payment is processed. Once payment is complete and you have registered for the webinar, you will receive an email.

How to view registration details in PayPal

Registration details can be viewed in PayPal.

  • You need to log into your PayPal account.
  • Find the registrant whose full details you want to see under Completed. You can access their transaction by clicking on it.

  • There will now be a full breakdown of the transaction.

How to cancel registration as a participant

Your registration fee will be automatically refunded if you cancel before the webinar starts.

For recurring series, a refund will be given if registrations are canceled prior to the first webinar.

How to refund registration fees as a host

Zoom and PayPal will automatically refund an attendee’s registration fee if the attendee cancels their registration prior to the start of the webinar. However, the host must manually issue a refund to registered attendees if the webinar is canceled. Since automatic refunds are only available for cancellations before the first scheduled session in a series, hosts must also manually issue refunds for registrants who cancel after the first session. The PayPal refund process can be found here.

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frequently asked Questions

Can you use PayPal for Zoom?

The payment methods Zoom accepts include Visa, Mastercard, Discover, and American Express, which are just a few of the options available. It is possible to change your payment method at any time conveniently via Zoom’s web interface, so you can always opt for PayPal.

How do I accept payments on Zoom?

Join Zoom events by logging into your account. Select your profile picture by clicking on it in the top right corner the side. The Attendee Payments & Billing section now has an Attendee Payments button that you need to click. Under Payment method management, select + Add a credit/debit card.

How do I set up payments on Zoom?

By logging into the Zoom web portal at any time, you can make an ACH payment when you’re ready. After clicking Account Management, you need to click Billing and then select Invoice history, and finally You can pay your bill by clicking Pay Now on your bill. There may be an option to enable automatic payments when using ACH as a payment method.

How do I sell a Zoom webinar?

You must create a new webinar before you can start selling your Zoom webinars.
On the webinar editing page, you can select the Zoom webinar you want to edit

  1. In the navigation menu on the Left, click on products.

  2. Select Webinar from the Create a product dropdown menu.

  3. Click the Create Product button after entering the name of your product.

How does Zoom billing work?

In the “Billing” section you can see all your current tariffs and choose whether you want to charge your account monthly or annually. If at any time before your next billing cycle you wish to cancel your subscription(s), you will have the opportunity to do so. Keep in mind that your subscription will not automatically renew if you don’t cancel it before the renewal date.

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