Converting a Zoom Phone provisioned device to a Zoom Phone appliance

Poly or Yealink phones deployed with Zoom Phone can be converted to Zoom Phone appliances, allowing users to use them as Zoom Phone appliances.


  • Account type: Pro, Business or Education
  • Ownership or administrative rights for the account
  • License for Zoom Phone
  • Zoom Phone supports the following devices:
    • CCX 600/700 Poly
    • Yealink VP59

How to convert a Zoom Phone provisioned device to a Zoom Phone Appliance

  1. Log in to the Zoom web portal by entering your username and password.
  2. To assign/unassign a desk phone or common area phone, navigate to the Phones and Devices section:
    • You can access the Phone System Management menu by clicking the Phones and Devices button on the navigation menu.
    • From the navigation menu, select Phone System Management, and then click Users and Rooms from the drop-down menu. There is a tab called Common Area Phones that you need to click on.
    • You can now find common area phones on the Common Area tab of the Users & Rooms page if you signed up for a new Zoom account after May 21, 2022, or if you signed up for the new Common Area experience in your account have been activated.
  3. If you want to convert a specific phone, you need to click on its display name.
  4. At the bottom of the page you will find a link that says Convert.
  5. Confirm your conversion by clicking the Convert button.
    In device management, the device appears in the list of devices that can be managed.

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