Create or edit synced contacts in the Zoom app

If you’re using Zoom Phone with contacts integration set up, you can automatically create synced contact lists based on your call history and voicemail if you have a license for Zoom Phone. If you want to add a phone number to an existing sync, you can do so by editing the sync.

To enjoy the convenience of viewing, calling, and messaging from the Zoom desktop client, you need to sync your contacts with your third-party contact service (e.g. Google, Outlook, etc.) for easy access. displayed and accessed from the Zoom desktop client.

Requirements for creating or editing synced contacts

  • To use Zoom Phone you need a license
  • It is the responsibility of your administrator to enable the voicemail policy setting
  • Ensure that the Contacts integration is set up with write permission enabled for each contact in the system
    Note: If you cannot select write permission, please contact your administrator. It may be possible that they have limited access to the contacts’ permissions.
  • For Windows, macOS or Linux you need the Zoom desktop client version 5.6.6 or higher.

How to create a new synced contact

To sync your contacts, you can use either your voicemail or call history to create the contacts.

  1. Open the Zoom desktop client on your computer and sign in.
  2. You can access the Phone tab by clicking on it.
  3. You can access your voicemail by clicking on the Voicemail tab.
  4. If you hover over the voicemail entry, you will see an ellipsis button . Click this button and then click either New Google Contact or New Outlook Contact.
  5. Enter the following information:
    • First name
    • surname, surname
    • E-mail
    • Telephone number (preset from the voicemail entry of the call list)
    • Phone Number Type (Home, Main, Work, Mobile)
      Note: According to the third-party contact service, there are several types of numbers to choose from.
    • The new contact is added to the contact folder you selected.
      Note: The ability to create contact folders is only available if you integrate your Outlook, Office 365, or Exchange account with your contact management system. You can edit contact folders in Outlook, Office 365, or Exchange accounts by logging into your account. Contact integration with Google can only be set up if you have already set up contact integration with Google.
  6. Click Create.
    • Once synced, a new synced contact will be listed in the Cloud Contacts section of the Contacts tab.
    • Contacts are organized under Cloud Contacts if you have configured contact integration with Outlook, Office 365, or Exchange and organized your contacts into folders. If you have organized your contacts into folders, they will appear organized by those folders.

How to edit an existing synced contact by adding a phone number

By adding a phone number to an existing sync file, you can edit an existing sync file.

Note: A third-party contact service like Google or Outlook allows you to edit other fields for a synced contact that has been synced.

  1. Launch the Zoom desktop client and sign in with your Zoom account.
  2. Select the Phone tab on the left side of the screen.
  3. You can find the Voicemail tab on the left side of the screen.
  4. When you hover over a phone message, click the ellipsis button, then click either Add to Google Contacts or Add to Outlook Contacts, depending on your device.
  5. Enter the following information:
    • Find Outlook Contact / Find Google Contact: Select a contact from your existing list by typing the contact’s name in the search box and then selecting it from the results.
    • You must enter the phone number (pre-filled from the voicemail entry in your call log)
    • There are four types of phone numbers (home, main, work, mobile) that can be used.
      Note: Different types of numbers are available depending on the third-party contact service.
  6. You can add a new item by clicking the Add button.
    Synced contacts are updated with the phone number associated with the associated contact.

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frequently asked Questions

Can you sync contacts on Zoom?

The contacts you save to your Zoom account are synced to all Zoom desktop clients and mobile apps under the Contacts > My Contacts tab section and stay in your account forever as long as you keep them updated. Unless you delete them, the contacts will remain in your account forever. It is also possible to call your contacts via Zoom Phone if you have a Zoom Phone license.

What Fits Zoom Phone Contacts?

Zoom Phone lets you invite people to Zoom by connecting with them through Zoom phone, give you the possibility to view the contacts of your phone, allow You to invite people to start use zoom. You can also use Zoom Phone to connect with people, which allows you to do this invite them to start using Zoom. The phone contacts matching feature is also known as phone number matching.

How do I edit contacts in Zoom?

Contacts already dialed in over the phone can be edited

  1. You can access the Zoom web portal by logging in there.

  2. You can access the dial-in phone contacts from the Account Management section of the navigation pane.

  3. If you want to edit a contact, click on it and then click Edit.

  4. Here is the information you need to edit: …

  5. Then click the Save button.

How do I import Contacts in Zoom phone?

Android OS X

  1. You can easily access the vCard by uploading it to a virtual storage platform like Google Drive, which makes it easy to access from anywhere.

  2. From Android Contacts, click the Settings icon to open the Settings page.

  3. You can import and export contacts from a vCard file by selecting Import from vCard file on the Import/Export tab.

  4. Add your vCard file to Google Drive and choose the location where you want to save it.

Why can’t I see my contacts on Zoom?

When an admin logs into their Zoom account, they can access the Zoom web portal. In the User Management section, click Contacts and then click the Add User button. Under the All Contacts option, you will find an option to list all Zoom Rooms in real-time. If it’s on, turn it off if it’s on. Now you need to click the Select Zoom Rooms button and put a tick next to the Zoom Rooms that you want to include in your contact group, which you can find on the Zoom Rooms page.

Does Zoom show your phone number?

Whenever you call via Zoom Ph., you’ll see the caller’s company name along with your extension numberone like tThe caller ID name for each participant who has the approxll as well as tThe number you assigned directly to the caller when you call them.

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