Enable or disable international calling in the Zoom app

To enable or disable international calling, administrators must specify the countries and regions that are allowed to receive outgoing calls. The user hears an announcement on their phone informing them that international calling is not possible if international calling is disabled.

This article covers:

• How to enable or disable international calls
• How to specify allowed countries/regions for outgoing calls

Requirements for enabling or disabling international calling and setting allowed countries/regions

• Business account, education account or corporate account
• Administrator or owner rights for the account
• License for Zoom Phone

How to enable or disable international calls

1. Select one of the available international calling policy levels.
2. To enable or disable international calling, click the toggle.
3. Manage Country/Region can be found by clicking Manage Country/Region.
   A Country/Region dialog box appears.
4. You can select one of the following tabs in the Country/Region dialog box:
   • Call out: Check or search for the countries/regions where phone users can make calls.
   • BYOC: BYOC phone users can call the following countries/regions when searching or checking.
     Note: Only BYOC services are included in the BYOC list
5. In the next section, specify the allowed countries/regions for outgoing calls (optional).

Note the following when changing this setting at the account, group, or site level:

When you click the lock icon, you’ll be prompted to confirm your setting, so you can prevent anyone within the account, group, or site from changing it. Explore Zoom Phone’s tiered policy settings and learn about their priority.

How to specify allowed countries/regions for outgoing calls

You can change the countries and regions that users can call after you change the international calling policy setting.

1. You can access the Zoom web portal by logging in.
2. Select Account Management and then Billing from the navigation menu.
3. You can find Zoom Phones at the bottom of the page.
4. To view all plans, click View All Plans.
5. Listed countries/regions can be viewed or edited.
6. To select a country or region, select one of the following tabs:
   • Call out: The desired countries/regions can be searched or checked.
   • BYOC: BYOC phone users can search or check the countries/regions they want to call.
     Note: Only BYOC services are included in the BYOC list
7. Then click Save.