Frequently asked questions about Zoom Phone

In this article you will find a number of frequently asked questions about Zoom phones and troubleshooting suggestions.

Why isn’t the Phone tab showing up in my Zoom desktop client or mobile app?

If the Phone tab doesn’t appear on some devices but does appear on others (e.g. the Phone tab appears on your mobile phone while using data but not on your computer), there is likely a problem with the previous application version or that there is a problem with the network settings or the firewall.

It’s likely that an issue with the account is causing the phone tab not to appear on the desktop client or mobile app when using the desktop app. Contact your administrator so they can assign you an extension. If the client or app isn’t working, you should try signing out and signing in again.

Why are my Zoom Phone calls dropping?

In this case, there is probably a problem with the network. It is recommended that you try making a call using a different network connection or from a mobile device with a data connection if the problem persists. There may be a problem with the firewall/ports on the network that is dropping the calls when other networks are not dropping the calls. Find out how to fix Zoom Phone error codes and how to fix them.

What can I do to get better phone quality?

In order to use Zoom Phone, you must ensure that your admin has allowed all the required ports. It is also possible to check Zoom Phone’s recommended network statistics by clicking here.

Can I restore a voicemail that I deleted?

If you accidentally delete a voicemail, you may not be able to recover it. The voicemail transcript will be emailed to you if the administrator has enabled transcription of your voicemail messages. Voicemail can still be retrieved from that email address so you can read it. If you want to keep a copy of your voicemail, you can also download it as an MP3 file.

Can I recover a deleted recording?

If you accidentally delete a recording of a call, you cannot recover it. No email notification will be sent to you if call recording transcription has been enabled by the administrator, so you will not receive a call recording transcript. For your own security, you can also download an MP3 file of the recording of your conversation.

Why isn’t my Zoom desktop client or mobile app ringing?

The time zone on your profile must be set correctly, business hours must be set up correctly, and you must be signed in to both the Zoom desktop client and mobile app to access the service.

Why can’t I send SMS?

I would recommend that you sign out of Zoom and then sign back into the Zoom desktop client or mobile app. Having trouble finding the SMS tab? You may need to contact your admin if you don’t see it. Chances are they need to enable SMS for you.

Why am I getting this specific error code?

It is recommended to read the article about error codes. Whenever you see an error message, you will see the last 3 digits of the code that appears in the notification. This is the error code.

Can I call international toll-free numbers?

It is not possible to make international calls from Zoom Phone (or Universal International Freephone Service Numbers) as Zoom Phone does not support these calls. The number cannot be reached and an error message appears on your screen.

frequently asked Questions

What is the advantage of Zoom Phone?

Advantages of Zoom phones

With your UM number, you can communicate from anywhere, whether you’re at home, on campus, on the go, or anywhere else with an internet connection, whether you’re at home, on campus, or on the go. This way you can work smoothly and have a presence anywhere in the world as long as you have your UM phone number handy.

Is Zoom good for making calls?

There are a number of cloud phone systems out there, but this is one of the best

Zoom is the ideal platform if your business wants to use a powerful and complete phone system that handles all your phone, meeting and chat needs in one place with one convenient platform. A hybrid phone system like this is the best on the market.

How many people can join a Zoom call?

There is no limit to the number of participants who can join Zoom webinars at the same time. Depending on the size of your event and if you expect more than 500 people to attend, you can hold multiple sessions or organize your event in multiple sessions.

How do Zoom calls work?

Join the Zoom client by logging into your account. Click on the phone icon. You can enter a name or number above the dial pad. The right arrow icon allows the contact’s phone numbers to be viewed and selected if they have multiple phone numbers.

Can you text on the Zoom phone?

When you use the SMS feature of Zoom Phone, you can send and receive text messages (SMS) from both your Zoom desktop client and your Zoom mobile app, if you use one, as well as your Zoom desktop app . if you use one. SMS can be used in a variety of ways in your business, such as: B. to manage call queues and automatic receptionists via SMS messages.

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