Get started with provisioning desk phones in the Zoom app

Important:

The deployment of Yealink VP59 video IP phones is currently affected by a known issue. It is recommended that customers do not deploy this model until June when a fix is ​​implemented. To avoid this problem, add a rule to prevent firmware updates.

Zoom Phone desk phones can be deployed with this item. Several articles are linked to provide more information on the deployment process.

To deploy desk phones, complete the following steps:

1. Desk phones that are supported
2. Zoom web portal: add desk phones
3. Sourcing Process: How to get started
   • Deployment without touch
   • supply of assistance
4. What you need to know about customizing provisioned phones
5. Troubleshooting deployment issues
6. Delivering URLs with Zero-Touch
7. Providing URLs with support

(1) How to find supported desk phones

It is compatible with many Polycom models, Yealink models, Cisco models, AudioCodes models and Grandstream models. Some phone features are not supported on these models.

Note:

Your phone must support zero-touch provisioning.

(2) How to add desk phones to Zoom web portal

First, add your phone to Zoom’s web portal after you have a supported desk phone.

Note:

Before turning on a new phone for the first time or resetting a previously used phone, make sure it has been added to the Zoom web portal. You can find the model name and MAC address on the label on the back or bottom of your phone.

(3) To start the deployment process

Note:

When initially configuring the ATA, a message is displayed in the profile window. This message informs you that the ATA will not show any online status until at least one extension has been assigned to it.

To provision your phone, you must follow one of the following methods:

Zero touch deployment

In some cases, if your phone is compatible with zero-touch provisioning, you can provision automatically from the web interface without having to do anything.

• Factory reset on an old phone is the only way to trigger deployment on that phone. By following the instructions below, you can factory reset Polycom and Yealink devices.
• New phones can trigger zero-touch provisioning right from the start and out of the box.

Remarks:

• It will take several reboots for your phone to complete the provisioning process. When the deployment is complete, the phones will be automatically upgraded to the latest firmware version once the deployment is complete.
• A Poly or Yealink device is generally configured to re-provision without requiring the device to reboot, which is the default configuration. Depending on the changed settings, the device may need to be restarted.
• Visit the Poly or Yealink support site to see the firewall rules for zero-touch deployment.

Assisted Deployment

If your phone does not support zero-touch provisioning, you must:

1. The phone needs to be factory reset and firmware updated. If you are using Poly or Yealink, follow the instructions.
2. The phone’s web interface can be accessed and provisioning configured. For Polycom or Yealink assisted deployment instructions, click here.

Note:

Once the deployment process is complete, Poly and Yealink phones will automatically download the latest firmware versions. For Poly and Yealink devices, provisioning will complete automatically without rebooting. Depending on the settings changes, a device restart may be required.

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How to customize provisioned phones

Here are some methods to customize your phone after deployment:

Administrator or User

• Changing the settings on the desk phone
• Line keys can be customized

Admin only

• Setting up a desk phone at the account level
• template configuration

How to troubleshoot deployment issues

Try these troubleshooting suggestions if you’re having trouble setting up a desk phone:

• Please refer to Poly or Yealink support site for firewall rules for zero-touch deployment.
• Check if your desk phone supports Zoom Phone. Zoom Phone does not work with some older Polycom models.
• To factory reset the device, follow the instructions again (see article for Poly or Yealink) to install the latest firmware so it can be factory reset. It is possible that the deployment on your phone will not complete if you have outdated firmware.
• Whenever a device loses connection to a ZTP server, the device can resync with the server.
• If you are attempting to complete the provisioning process, please ensure that no other provisioning server is communicating with the phone at this time.
• The Assisted Deployment URL must be copied and typed correctly when using Assisted Deployment.
• If you are having deployment issues, make sure the Polycom device you are trying to deploy is not a legacy device. Zoom Phone is not supported on these models.
• Our Assisted Deployment Guide provides you with an overview of how to deploy a Polycom SoundStation IP 6000 if you are having trouble.
• Please contact Zoom Support if you continue to have problems. If you have a desk phone, you may be prompted to export the logs from it. For more information on Poly and Yealink, see the article.

Zero-touch deployment URLs

The following URLs are used by most certified devices based on their manufacturer:

Note: Poly OBi series ATAs and DECT phones cannot support single ZTP URLs.

URLs for assisted deployment

This list of supported deployment URLs will help you find the URL you need.

frequently asked Questions

How do you zoom with a desk phone?

After your desk phone is connected to the Zoom meeting line, start the meeting by pressing the Zoom meeting line button on your desk phone. There will be an audio only meeting that you can join using your desk phone, and you can only do so from your desk phone. It will disconnect and use your desk phone for audio if you are already using your computer for audio. The Zoom desktop client can continue to be used for screen sharing and video calls in the future.

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