Getting Started with Zoom Phone (User)


In this guide you will learn how to set up your Zoom Phone account, use the essential functions such as B. Check your voicemail and make calls. Click on the embedded links to learn more about the features in this quick start guide.


  • All platform features may not be available on all platforms at the same time. If you want to learn more about Zoom Phone’s features, please read our comparison article.
  • There are a range of devices supported by Zoom, including desktop and mobile clients that support secure voice calls. Learn more about the encryption Zoom Phone uses here.


  • Update your Zoom desktop client or mobile app to the latest version
  • License for Zoom Phone

initial setup

You will receive an email notification with a link to set up Zoom Phone if Zoom Phone has been assigned to you by your Zoom Phone admin.

  • There is a link at the bottom of the email notification. You can contact Zoom by clicking phone if you haven’t received an email.
  • Set up Zoom Phone by entering the following information:

    • Country and area code: Local numbers are dialed using the area code.
    • time zone: Make sure the time zone is set correctly. Zoom Phone business hours, closing times, and holidays will be affected.
    • PEN: If your administrator assigned you a desk phone, enter your voicemail PIN here. Zoom desktop, mobile, or web portal users do not need a PIN to check their voicemail.
  • Setup appears.

phone settings

The Zoom Phone settings in the web portal should be adjusted once the initial setup is complete.

  1. To access the Zoom web portal, you must log in.
  2. From the phone menu, click the Settings tab, and then click the General tab.
    You may want to make the following changes to some basic settings:
  • Emergency address:
  • When a first responder dials an emergency number, the address given to them is displayed on the screen. Please make sure this address is correct.
  • Business Hours/Holidays/Holidays:
  • The times when you can answer calls are subject to change.
  • Voicemail Greeting:
  • A recording that plays before calls are routed from Zoom Phone to your voicemail. By using the web portal, you can record audio directly on the web portal or upload an audio file from your computer.


For calls within the same organization, you can use Zoom’s contact directory. You can add contacts from third-party services by following these instructions:

  • Zoom Desktop Client: Google, Office 365 or Exchange can be used to sync your contacts. Your call log or voicemail can be used to add synced contacts after you have synced your contacts.
  • Mobile Zoom App: You can view the contacts on your phone in the Zoom Phone mobile app.


Once Zoom Phone is set up, you can use it to make and receive calls. You can use the dial pad to make calls or browse the contacts that you have synced to the phone or stored internally. It is possible to reject incoming calls so that if you reject them they will go to your voicemail.

Controls during the call

During a call you can do the following:

  • In-call controls include holding, recording, and transferring calls.
  • Join the other person in a Zoom meeting by starting a Zoom meeting.
  • It is possible to change the device you are using for the call using Call Flip.


Incoming calls that are not answered or declined by Zoom Phone are routed to your voicemail. If you want to play or manage your voicemail messages, you can do so through the Zoom desktop client, mobile app, or web portal.

Call log and records

You can review your call history and recordings at any time after making, receiving, or recording calls on the Zoom desktop client, mobile app, and web portal.

desk phones

You can use a Zoom Phone desk phone if your administrator has set one up for you. In this guide, we will show you how to get started with Polycom VVX series and Yealink T4/T5 series phones. Zoom Phone does not support all features available on desk phones.

Additional functions

To further improve your experience with Zoom Phone, once you become familiar with its features, you can use the following features:

  • Zoom Desktop Client and Mobile App Settings: You can view all of the information associated with your Zoom Phone account, such as: B. the company number, extension number and extension number. You can also change settings related to incoming call notifications.
  • Block list: You may be able to block certain phone numbers or area codes from calling by adjusting the settings on your phone.
  • Call delegation: If you want to make and receive calls on behalf of another phone user, you can assign them to do so.
  • Shared Voicemail Inbox: You can share your voicemails with another member of your organization who also uses a phone.
  • Click-to-Dial: Make sure your Zoom Phone preferences are set so that you can click a phone number in Zoom Phone to dial it when clicked on Mac or Windows.

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frequently asked Questions

How do you set up a Zoom phone call?

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  1. Open the Zoom app on your mobile device and sign in.

  2. The phone is bugged.

  3. There is an icon that looks like a number pad. Tip It.

  4. The following methods can be used to contact a number: …

  5. It is possible to change the outgoing caller ID number by clicking on the drop down menu if you have both a direct line and the company’s main line. …

  6. Make the call by tapping the phone icon at the bottom of the screen.

  7. If you need to adjust the settings in conversation, You can do this.

How do Zoom phones work?

A Zoom Room may also be assigned an extension number as part of the Zoom phone plan to make it easier for users to access their Zoom Rooms and make them as accessible as possible. You can quickly turn a Zoom Phone call into a Zoom meeting when using Zoom Phone. You can also merge two calls into one called concurrent session when calling using Zoom Phone. It is also possible to switch between two separate, concurrent Zoom Phone meetings and calls during Zoom Phone meetings and calls at will to suit your needs.

Can people join Zoom by phone?

Zoom meetings or webinars are virtual meetings that you can join via a phone call or online connection, which allows you to join the meeting without the need for a computer or computer-related device. If your computer doesn’t have one B. a microphone or speakers, this option can be useful.

Can you use Zoom on your phone without WiFi?

What are the benefits of Zoom if it doesn’t have WiFi? It’s possible to use Zoom without Wi-Fi by connecting your computer to your modem or router via Ethernet, using your mobile data, or dialing into your Zoom meeting with your phone if you don’t have access to Wi-Fi . If you don’t have WiFi access at home, you can still access a Zoom meeting using the Zoom app on your smartphone.

How do I find the Zoom phone number?

The only way for you to access your account is to log into the Zoom web portal through the Zoom web portal. To find this information, click Phone System Management in the navigation menu, then click Phone Numbers.

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