Guide for Poly-assisted deployment in the Zoom app

We’ve provided instructions below to assist you in provisioning a supported Polycom SoundPoint, VVX, or SoundStation phone if you are encountering zero-touch provisioning issues or if your phone does not support it.

Note: The Deployment Quickstart should be read before proceeding with this article.

The following topics are covered in this article:

• How to access the phone’s web interface
• How to configure the provisioning server
• Deploying SoundStation IP 6000

Requirements for deploying a Poly device

• Supported Polycom device
• Added Polycom device to Zoom web portal
• Factory reset device and latest supported firmware installed

How to access the phone’s web interface

Note: This section contains screenshots taken from a VVX phone, but the instructions could also be applied to a SoundPoint or SoundStation phone if you follow the instructions carefully.

1. Press the home button on your phone and then select the Settings option from the menu that appears.
2. Click the Status tab, and then click the Network tab.
3. On the TCP/IP Parameters tab, next to IPv4 Addr, you will find the IP address that you should make a note of.
4. Open a web browser on a computer or other device that is connected to the same network as the phone to access the webpage.
5. Enter https:// followed by the phone’s IP address.
   Note: Click continue if your browser displays a security warning.
6. Log in to the web interface as an administrator to access the web interface.
   Note: Admin passwords are usually set to 456 or 789 by default. I would recommend contacting the seller of the phone if you don’t remember your username or password. The Zoom web portal will show you the password set as the admin password if you have set it globally or if you have a HaaS device.

How to configure the provisioning server

1. Select Provisioning Server from the Settings drop-down menu that appears when you click the Settings button.
2. Here are the settings you need to change:
   • Server type: HTTPS
   • Server Address: The URL used to support the deployment must be entered in the Server Address field.
     
   • Server user: Leave the field blank and delete the set default value.
   • Server Password: Leave the field blank and remove the default value from the field.
3. Change the boot server in the DHCP menu to the static option in the DHCP menu.
4. To complete the configuration, click the Save button at the bottom of the page. Once your phone has restarted, you will be notified.
   Note: The codecs listed below are recommended and should be available by default in the In Use column after deployment. In the left pane, click Codec Priorities to check which codecs are currently in use.
5. • opus
   • G.722
   • G.711Mu
   • G.711A

Note: Before you complete the deployment on your device, you should make sure that no other deployment server is communicating with it.

Tip: To perform common actions faster, you can use the following keyboard shortcuts. To dial the numbers, you need to press and hold the number on your phone’s dialpad for about three seconds:

• Show phone details: 1-4-7
• Reboot the phone: 1-0-3
• Change basic profile: 1-4-9

How to deploy the SoundStation IP 6000

Even though the Polycom IP 6000 is not phased out (manufactured after January 2010), there is a chance that it cannot be deployed. This is because these models use an outdated updater version (boot loader) that does not support TLSv1.2. Because Zoom Phone enforces TLSv1.2 on all incoming provisioning requests, provisioning on these models will therefore fail.

If the device is rebooted or initiated for the first time, after the reboot, the device will automatically try to update the updater. Due to the outdated firmware version, Polycom does not provide an updater directory for this device, resulting in a reboot loop and an inability to provision the device.

Here are the steps you can follow to update your IP 6000 with a custom server address:

1. The user is guided through the process of accessing the device’s web interface by following the instructions.
2. The updater version can be found on the homepage. Make sure it’s less than 5.0.14 to avoid problems.
3. Please click the Utilities drop-down menu and then select Software upgrade if the updater version is less than 5.0.14.
4. The following changes must be made:
   • Server Type: Select Custom Server.
   • Custom Server Address: Copy and paste this URL.
     http://s3.amazonaws.com/hybridupdate.zoom.us/pbx/soundstation6000/all.xml
5. Check for updates by clicking the Check for Updates button.
6. Select 4.0.14.1580G from the drop-down menu under Software available on the custom server.
7. Click the Install button to start the installation process.
   There will be a 5-7 minute delay during the update process. In some cases the IP 6000 may need to be restarted more than once.

Note:

Once you have completed these steps, ensure that you follow the assisted deployment steps outlined in this article. After the web interface is deployed, confirm that the following information is displayed on the web interface home page:

• Updater version: 5.0.14
• UC software version: 4.0.14.1580G

The above steps may not work if you follow them in the order listed below:

1. The phone should be turned off and on again.
2. During the boot process, you need to press Cancel to abort it.
3. During the countdown, hold down the following keys on the dial pad: 6, 8, *.
4. Enter the password for the administrator account. Enter the MAC address of the phone if you don’t know the admin password for the phone. A label on the bottom of the phone should show the MAC address of the device.
   Note:
5. It is recommended to use the default admin password which is either 456 or 789. Please contact your phone provider if you continue to have trouble signing in. It is possible to show the admin password on the Zoom web portal if the admin password has been set globally or if you have a HaaS device.
6. Click the OK button to confirm your action.
   Once the phone has restarted, it will be reset to factory settings. It may take a few minutes for this process to complete.
7. In order to provision the phone, you need to follow the steps outlined above.
8. On your phone’s home screen, make sure that the correct date and time are displayed.
9. Navigate to Settings > Status > Network > TCP/IP Parameters. Make sure the DNS server is set to 8.8.8.8 and 8.8.4.4.
10. Navigate to Settings > Advanced > Management Settings > TLS Security > TLS Applications. Ensure that the TLS protocol is set to TLS 1.2 for all applications.

Frequently asked Questions?