How to deploy the Meeting Connector in Zoom

There are two types of cloud services offered by Zoom: public cloud and hybrid cloud. The hybrid cloud service allows you to deploy meeting communication servers within your organization’s internal network using the Zoom Meeting Connector, a cloud-based service deployed over your organization’s internal network. A public cloud is used to manage user and meeting metadata while your private cloud is used to host the meetings. There is a local Zoom Meeting Connector that handles all video, voice, and data traffic involved in a meeting.

Note: As of version 4.5.201900.0926, the Meeting Connector now has SSL encryption as a standard feature, which means that the zone controller and MMR must be configured with separate addresses as these two components use port 443 for SSL encryption.

With the Zoom Meeting Connector you get an OVF file that can be deployed on all virtualization platforms that support OVF, such as e.g.:

  • VMware VSphere, VMware Workstation, VMware Fusion
  • Nutanix (validated on Nutanix AHV and ESXi (AOS 5.5.5))
  • Virtual Box (Best Effort Support)

Here is the link where you can find the details of the system requirements of the VM.

Note: There is an option to disable Meeting Connector downloads by default for all new Zoom customers and for existing Zoom customers who do not currently have Meeting Connectors available. If a customer wishes to provide any of these features, they must contact Zoom to request activation. Due to this change, existing customers with already provisioned instances are not affected by this change. Please contact the Zoom Sales team if you would like this feature enabled for your account.

The following topics are covered in this article:

  • server setup
  • Switch to production
  • Changing the admin login password
  • Advanced network configuration
  • Administer the Meeting Connector
  • restart services

Prerequisites for Deploying the Meeting Connector

  • There are three types of accounts: Business, Education, and Enterprise
  • The Zoom Sales team has enabled this feature for you
  • The host user has been set to local user type
  • Virtual machine client

Setting up the Meeting Connector appliance

  1. With the administrator login, click Advanced and then click Meeting Connector to begin using the Meeting Connector.
  2. Activate the Meeting Connector by clicking the Activate button.
  3. The download tab will appear once you click on it.
  4. Under Controller VM you will find both the OVF and VMDK files that you can download.
  5. The first step is to open or import the VMDK and OVF files into your virtual machine client.
  6. You need to log in to the virtual machine after it starts using the default credentials:
    • Log in with the following username and password: admin
    • In this section you can set a password that will be randomly generated on startup, but you can also set a specific password that won’t be displayed on startup.

  7. To find out the server’s IP address, use the ifconfig command on the command line. Manually configure an IP address for the server if it doesn’t already have one.
  8. To access the web console, go to https://IPaddress:5480 in your browser and enter the IP address that appears in the results as the if config web address.
  9. Log in with the username and password you received when you registered. It is recommended that you change your password the first time you log in.
  10. Select Network and then select Address from the drop-down menu
  11. Eth0 Info and Eth0:0 Info should be configured with the network address information.
  12. You can set eth0 info for dhcp, but eth0:0 info needs to be set as a static address because IP aliasing is used in eth0:0 info, so you need to set it as a static address independently.
  13. When you have filled out the form, click the Submit button.
  14. The Configure tab provides the following information:
    1. Zoom’s web console has a section called “Meeting Connector” where you can enter your token on the “Meeting Connector” page.
    2. In addition to configuring the certificates for the appliance, you must also configure the ZC and MMR addresses.
    3. If you have already set up another meeting connector, you can enter an additional IP address for the zone controller for high availability if you have already set up another zone controller IPv4 address.
  15. Submit the form by clicking the Submit button
  16. If you go to network you should check there that zctrl and mmr are both up and running.

Note: In the Meeting Connector Controller OVF there is one VM for the controller and another VM for the MMR. Each MMR can manage up to 200 simultaneous participants. You can always add more MMR virtual machines later to increase the overall capacity of your system.

Switch to production

  1. Please log in as an administrator to access the Meeting Connector.
  2. Select the Monitor tab on the left side of the screen.
  3. The Zone Controller should appear under Running ZCs in the Zone Controllers section.
  4. On the Go Live tab, click the Production Mode button and then select the Go Live tab again.
  5. The new meetings connector will allow on-prem users to create meetings on their account using the new meetings program.

Changing the admin login password

  1. Login to the virtual machine by clicking the Login button.
  2. Sign in with your administrator credentials to access the website.
  3. From the Users menu, select Manage from the drop-down list.
  4. In the box next to the account whose password you want to change, click Change Password.
  5. To reset the admin account password, you need to enter your current password, then you need to enter a new password, and then you need to confirm your new password.
  6. Please click the Change button to make the changes.

Advanced network configuration

For advanced configuration of your network including firewall rules, VLANs, port forwarding, DMZ configuration and one-to-one NAT see:

  • Network Firewall Settings for Meeting Connector
  • Configure port forwarding for the Meeting Connector Controller
  • Configure Meeting Connector Controller 1:1 NAT
  • Configure the Meeting Connector Controller in Public or DMZ
  • Configure Meeting Connector for domain name instead of IP address

Administer the Meeting Connector

  • Managing Server Users
  • Get diagnostic logs for troubleshooting Meeting Connector

restart services

Always check that all processes are running if the server needs to be restarted for any reason, whatever the reason:

You may need to click Stop to stop the running processes and then click Start to restart them.

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