How to enable third-party audio in the Zoom app

Enable third-party audio

When third-party audio is enabled, your meeting participants can join using the third-party audio conferencing phone number you provide, instead of the VoIP or PSTN number you provide through Zoom. It’s important to note that third-party audio conferencing has the following limitations:

  • After the option is enabled or disabled, users must log out and log in to their desktop or mobile application to see the scheduling option.
  • Once the third-party audio option is selected, it will only be used for that specific meeting.
  • Audio is not recorded while the meeting is being recorded.
  • Active speakers cannot be detected during this time. Therefore, please pin the speaker, tag the speaker or switch to the gallery view to recognize active speakers.

The requirements for enabling third-party audio are as follows:

  • You can open a Zoom account by clicking here
  • If you want to edit group or account settings for Zoom, you need administrative access to the Zoom web portal

How to enable third party audio


For all users in an account, you must enable 3rd party audio by following the steps below:

  1. You will need your username and password to access the Zoom web portal.
  2. On the left side of the page, click Account Management, and then click Account Settings.
  3. Then click the Audio Conference tab.
  4. With 3rd party audio enabled, click the Save button.
  5. Alternatively, if the setting is disabled, you can enable it by clicking the toggle. After you click the switch, a confirmation dialog box will appear and ask you to confirm your action.
  6. Click the pencil icon to confirm your action.
  7. You can enter your conference phone number using the Enter My Information field on the audio conference page and then click Save.
  8. You can make this setting mandatory for all users in your account by selecting the lock icon, clicking the lock button, and then clicking the lock button again.


A group of users can enable 3rd party audio by following these steps:

  1. To do this, you must log in to the Zoom web portal.
  2. In the navigation pane, select User Management, and then select Groups from the drop-down list.
  3. From the Groups drop-down list, select the appropriate group.
  4. On the Audio Conferencing tab, select the appropriate group.
  5. In this case, you need to enable third-party audio.
  6. Click the toggle to enable third-party audio if it’s disabled. A dialog box appears asking you to confirm the change. Click Activate to confirm the change.
    Note: Grayed out options are locked at the account level and must be changed within the account.
  7. The pencil icon can be clicked to make changes.
  8. Click Save when you are finished entering your own conference phone number in the Enter my audio conference information field.
  9. It is optional to make this setting mandatory for all users within the group. To confirm the setting, simply click the lock icon and then click the “Lock” button.


The following steps show you how to enable the use of 3rd party audio for your own use:

  1. You can use your Zoom username and password to log into the Zoom web portal.
  2. On the left side of the window, click the Settings option.
  3. From the drop-down menu that appears, select the Audio Conferencing tab.
  4. Enable third-party audio by checking the box next to it.
  5. Once the setting has been verified, click the toggle to enable it if it’s not already enabled. To confirm the changes you made, click Activate in the confirmation dialog box that appears.
    Note: It’s possible that a group or account is locking the functionality that appears grayed out when clicked. The Zoom administrator must be contacted.
  6. The pencil icon should appear, then click on it.
  7. You can enter your conference phone number in the Enter your own audio conference information field and then click the Save button.

How to schedule a meeting with a third-party audio conference

  1. Make an appointment with the person who can help you.
  2. In the Audio section, click the 3rd Party Audio option.
    In your meeting invite, include the three-way conference phone number so your attendees can dial into your meeting.

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frequently asked Questions

How to enable audio for the account

  1. Sign in to Zoom’s website.
  2. Account Management can be accessed from the navigation bar by selecting Account Settings.
  3. Switch to the Meetings tab.
  4. Select the type of audio you want by clicking on it. …
  5. Please click the Save button.

Zoom’s settings can be accessed by clicking on your user icon and then selecting the “Settings” option in the drop-down box that appears. After entering the settings, switch to the “Audio” tab on the left side of the screen. If you want to use a different audio output device, you can select it from the dropdown box under the Speakers section.

You need to make sure your microphone, speakers or headphones are plugged in and not muted. The device must be unplugged and plugged in again. For a Bluetooth device, make sure it is turned on and properly connected to the device. It is very important that you use a Zoom compatible USB device.

Zoom may encounter sound issues on your Android device if you accidentally muted your phone’s speaker or disabled the in-app speaker. There can also be an issue if your phone’s sound profile is set to silent or vibrate, which could affect the app’s audio functionality.

How to access advanced audio options

  1. Start the Zoom desktop client and log in.
  2. You can change your profile settings by clicking on your profile picture.
  3. Choose Audio from the menu. In the tabs.
  4. Go to the Advanced tab.
  5. Depending on your operating system, you can choose from the following options:

Check your privacy settings

Other participants in the video conference cannot hear you if Zoom is not allowed to use your microphone. Your device must be set up to accept audio from Zoom. Enable microphone access for desktop apps.

The Win and I shortcut gives you access to Windows 10 settings. In the left column, under the Privacy category, click Microphone. The “Allow desktop apps to access your microphone” section is on the right side of the window when you scroll down. If you’re in a Zoom meeting, you’ll need to slide the toggle switch to the right to enable the microphone.

Press Win + X > Settings to launch Settings. You can click Microphone on the left pane of Privacy window after clicking Privacy. To enable this feature, you need to toggle the “Allow desktop apps to access your microphone” option. If you’re seeing Zoom Meeting, rest assured that Zoom has permission to access your microphone when you see this message.

Troubleshooting speaker issues

Use the volume buttons or notification panel to increase the volume on your mobile device. It’s possible that your device’s speaker might just vibrate or be on mute, even when Zoom’s speaker is on. Use headphones if you can. Your mobile device needs to be restarted.

As soon as you start or join a meeting in Zoom, you will be asked whether you want to join the meeting using your computer audio or using your phone. The Join Audio by Computer button must be clicked if you are using your computer microphone to make the call. No one can hear you until you click the Join Audio by Computer button.

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