How to fix an incorrectly displayed user license in the Zoom app

There may be times when a user’s license is displayed incorrectly on the Zoom web portal, so an account admin or owner can troubleshoot this issue without involving Zoom Support.

The following are the requirements to fix an incorrectly displayed user license on your computer

  • Admin or owner of the account

What to do if your license is displayed incorrectly?

License information associated with a user can be updated by unassigning and reassigning the desired license.

For example:

It is possible to solve the problem when a licensed user appears as a basic user using this process.

  1. To access the Zoom web portal, you must log in.
  2. From your account page, click Users and then click User Management.
  3. In the Type column, select the user with an incorrect displayed license. After selecting the user, click Edit to the right of their name.
  4. At the bottom of the Edit User page, click the Save button, and then select the base license for the user.
  5. You will be prompted to click Edit again after selecting a base license. On the Edit User page, reassign the correct license to the user, and then click Save.
  6. If the license has already been assigned to the user, sign out of Zoom before signing in again.
  7. To do this, click on User Management and then on Users. It is important to ensure that the user’s license is displayed correctly when checking the Type column.

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