How to provide feedback to Zoom

To let Zoom know how you experienced your meeting or the Zoom client, you can give them your feedback using the Zoom Feedback tab. Zoom Desktop Client and Zoom Mobile App can be enabled to allow you to use the “Feedback to Zoom” option in your settings. On Windows, you’re also asked if you want to share your feedback with meeting participants when you leave the meeting.

The feedback poll at the end of the meeting can also be enabled once enabled. A simple poll at the end of the meeting processes the results of the meeting upon its conclusion, allowing attendees to choose to receive a “thumbs up” or “thumbs down.” All collected data is then forwarded to the account administrator for analysis and improvement.

What are the requirements for submitting feedback to Zoom?

Zoom desktop client for PC, Mac or Linux
Zoom mobile app for iOS or Android

You can enable feedback to Zoom for your account by following the steps below:

To allow everyone in your organization to use the Feedback to Zoom feature:

Sign in to the Zoom web portal as an administrator with permission to edit Zoom account settings.
Navigate to the Account Management section of the page before clicking Account Settings.
Make sure the Feedback to Zoom setting is enabled on the Meeting tab and that it appears under the Feedback to Zoom option. It can be disabled and you need to enable it by clicking on the switch. When you click the switch, a confirmation dialog box appears. Select the option to turn it on.
If you want to make this setting mandatory for all users, you must click the lock icon and then click Lock to confirm the setting so that it applies to all users in your account.

What you need to do to enable feedback to Zoom for a specific group

note:

After August 21, 2021, people who sign up for a Zoom account after this date will see the Groups Management page renamed to Groups as the New Admin Experience has been enabled for their accounts.

To allow all members of a specific group to use the Feedback to Zoom feature:

Become an admin with permission to edit groups on the Zoom web portal by logging in as a user.
After logging in, click User Management and then Group Management.
If you want to edit the group settings for the group you selected on the Group Settings tab, click the group name.
When you go to the “Zoom to Feedback” option in the Meeting tab, make sure it’s checked by checking the box next to it. Click the toggle to ensure it’s enabled if it’s currently disabled. You may need to select Activate to confirm the change if a confirmation dialog box appears.
Note:
It is important to note that a grayed out option has been locked at the account level and needs to be changed there.
If you select the lock icon, this setting becomes mandatory for all users in the group you selected. If you want to block this setting for everyone, you must confirm your choice by clicking Block.

What to do if you want to use Feedback to Zoom

For your own use of the Feedback to Zoom feature, do the following:

You can access the Zoom web portal by logging in.
Then you would click on Account Management and then Settings.
Make sure the “Feedback to Zoom” option is checked on the “Meeting” tab by going to the “Feedback” tab and selecting the option. Then enable it by clicking the switch at the bottom of the window. After that, a confirmation dialog box will appear for you to enable the feature.
Note:
Usually options that are greyed out are locked at either the account or group level and you need to contact your admin to unlock them.

What you need to do to share your feedback with Zoom

window | macOS

Please share your feedback with Zoom by clicking the button below

If you log into the Zoom client, you can see your contacts.
You can access these by clicking on your profile picture.
Click the Feedback tab.
Enter your feedback.
Click Send Feedback.

The feedback poll at the end of the meeting is an option available to you if you have not enabled this feature. At the end of your meetings, you have the opportunity to provide feedback.