How to use Pager Duty for Zoom

In Zoom Chat, you can manage incidents through Zoom’s built-in PagerDuty app. Using automation and notifications, assembling response teams becomes faster and easier, and with a single touch, from anywhere, easier and faster. As part of the PagerDuty integration with Zoom, you can organize on-demand Zoom meetings via a reply replay or by clicking a button within the PagerDuty interface.

The following topics are covered in this article:

  • How to install and configure PagerDuty
    • Install PagerDuty from the Zoom App Marketplace
    • Configure the PagerDuty subscription
      • Configure to zoom
      • Configure to PagerDuty
  • How to use the PagerDuty Notifications chat app.
  • How to remove PagerDuty Notifications chat app
  • data security

Requirements for using PagerDuty

  • A PagerDuty account is required

How to install and configure PagerDuty

Install PagerDuty from the Zoom App Marketplace

  1. You must sign in with your Zoom account to access the Zoom App Marketplace.
  2. The app can be found by typing PagerDuty in the search box located at the top of your screen.
  3. Once you find the PagerDuty app in the search results, click the link to download it.
  4. Add the item to your cart by clicking the Add button.
  5. You must confirm the app’s permissions before clicking Authorize.
    After the PagerDuty app is installed on the Zoom desktop client, it will appear in the BOTS section of the Zoom account, which allows all users within the Zoom account to access PagerDuty.

Configure to zoom

  1. When in a PagerDuty 1:1 chat, you can enter the slash command link to access the app subscription configuration page.
  2. Please click the link below to open the PagerDuty configuration page where you can link your accounts.
  3. Authentication can be configured in PagerDuty by generating a new API token.
  4. On the PagerDuty configuration page you will find the API key that you need to copy and paste there.
  5. Save the token by clicking the Save Token button.
    To generate an API key, you can visit this link for more information on how to do it.
  6. You can choose which service you want to use for new incidents from the drop-down menu.
  7. Save the service by clicking the Save Service button.

PagerDuty needs to be configured with a webhook if the admin wants to receive notifications in Zoom chat from PagerDuty.

  1. Copy the URL from the PageDuty configuration page and paste it into your browser.
  2. Make sure you are logged into your PagerDuty account.
  3. You will be redirected to the Services page.
  4. In the list of services offered by PagerDuty, you can click on the service for which you want to configure notifications and then you will find the Integrations tab on the right.
  5. Scroll down to the section called Extensions and Addons and click the Generic V2 Webhook button.
  6. You can access the Extensions page by clicking the Add or Manage Extensions button at the top of the page.
  7. Select the Edit option from the service wheel icon after expanding the icon.
  8. Please paste the URL into the URL box at the bottom of this page.
  9. Save the changes by clicking the Save button.

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Use the chat commands

Type help in the chat box to see a list of commands available to you. The command should only be entered in 1:1 chats. It is recommended to use the app slash name /pd before each command in a group channel. Example: /pd help.

  • Shortcut: Connect your PagerDuty account to Zoom Chat by entering the link and giving them access to your account.
  • Make contact: You can connect to a PagerDuty channel by typing the connect command in the channel’s search bar. The incident notifications will be sent to you here for your convenience.
  • I have disconnected. You can use the disconnect keyword to disable PagerDuty notifications for this channel to remove and disable it.
  • Help: The help command in the PagerDuty Notifications chat app gives you a list of all the commands available in the app.
  • create incidents How to Use Pager Duty for Zoom: To create an incident with the specified title, you must type create incidents How to Use Pager Duty for Zoom to the command line.
  • Incidents: You can review your incidents by typing incidents in the search box.
  • incidents [search term]: To search for incidents by title, enter incidents [search term].
  • When you call: You can search for all users who are on call by typing oncall.
  • meet: All on-call users can initiate a Zoom meeting by typing meet in the search box.
  • Note: The meet command creates a meeting, but if the message is sent to users who are currently on call and the user who issued the command, it only goes to the 1:1 channels of each user who is also currently on call has than the user who issued the command. For users who create instant meetings using the meet command, the message is independent of the actual meeting and persists even after the meeting is ended, updated, or deleted.
  • teams: You can review your teams by selecting teams from the dropdown menu.
  1. You must sign in with your Zoom account to access the Zoom App Marketplace.
  2. You can find the Manage button at the top of the page in the top right corner.
  3. Select Added apps from the navigation menu on the left side of the screen.
  4. To remove a PagerDuty app from your device, you need to click the Remove button next to that app.
  5. Please confirm the dialog box by clicking the Remove button.

data security

  • Access to your Zoom account is very important
    • As part of this chat app, the chat app may send chat messages on behalf of the chat app to a user or channel in an IM channel.
    • This chat app allows you to view all user information (you will see your ID, first name, last name, email, user type, PMI, time zone, department, last login time, phone number and meeting settings). , manage account information (you will see your account ID, owner, owner email address and number of licenses) and all user meetings (register for webinars, register for past meetings, view information about past meetings and meeting -Show settings).
  • Access to your PagerDuty account
    • The chat app has access to PagerDuty admin-level read/write data, so it can interact with admin-level data. Here is a link to the PagerDuty API reference document
    • Read, Write, Update, and Delete permissions are available to PagerDuty users who add API keys to their account.
    • Access to the following data: Service, user, fault and on-call lists are some of the data accessed.
    • DB table with data like: PagerDuty user ID, PagerDuty API token managed by an API
    • The following data is displayed in the user interface: Incident Numbers / Incident ID / Incident Titles / Service Names, a list of on-call users and a team list.
  • Is this chat app encrypted between Zoom and the app that handles communication between them? If yes, what is the algorithm and what are the main strengths of the algorithm?
    • In this case, the connection between PagerDuty and Zoom is encrypted as follows:
      • Protocol: TLS 1.2
      • Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
      • key length: 128 bits
      • Perfect Forward Secrecy: YES
  • Are the credentials for this chat app stored locally in the app’s database?
    • It is stored in a database where users and administrators can access their PagerDuty tokens (both at administrator and user level).

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