Manage users in a Zoom Events Hub

Users can be added and removed from Zoom Events hubs after they are created.

This article covers:

• How to add users to a Zoom Events hub
• How to edit permissions for hub users
• How to search for hub users
• How to select batch actions for hub users
• How to view your hub’s followers
  • Export a report of your hub’s followers
• How to remove users from a Zoom Events hub
• Required CSV file information for use with a Zoom Events hub

Requirements for managing users in a Zoom Events hub

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • Mac OS: 5.7.6 or higher
• Mobile Zoom client
  • iOS: 5.7.6 or later
  • Android: 5.7.6 or higher
• Pro, Business, Enterprise or Education account
• Zoom Events License

Remarks:

• While Zoom events are supported by Windows’ Webview package on Windows platforms, version 5.7.6 may cause hosts to experience an empty lobby.
• We strongly encourage hosts to upgrade to the latest Zoom desktop client/mobile app to access the latest Zoom events and webinar features.

How to add users to a Zoom Events hub

1. Zoom Events can be accessed by logging in.
2. You can manage your account by clicking the Manage button at the top right.
3. Select the hub you want to manage from the dropdown menu in the left navigation menu.
4. Select hub users from the list of hubs you want to manage.
5. Select the Assigned Users tab.
6. Click the Add User button in the top right.
7. Choose how you want to add the user(s):
   • Enter email addresses
     1. Under Invited users you can enter the email addresses of the users; You can enter up to 20 email addresses per user.
     2. If you click the drop-down menu under Permissions, you can select the permission you want to give the users from the list.
        • Host: Events can be published to the hub by users.
        • Manager: The hub can be managed by users and events can be published.
     3. You can add users by clicking the Add User button.
   • Import email addresses from CSV
     1. The permissions can be assigned to the users by clicking on the drop down menu under Permissions and then selecting the permission you want to give them.
        • Host: Events can be published to the hub by users by logging in.
        • Manager: Hubs can be managed by users and events can be published.
     2. Then click Import.
     3. Import the CSV file into your hub by locating and selecting it.
     4. Then click Open.
     5. After importing the CSV file, click Add.

How to edit permissions for hub users

1. Join Zoom Events by signing up.
2. You can manage your account by clicking the Manage button at the top right.
3. Select the hub you want to manage from the dropdown menu in the left navigation menu.
4. To manage users of a hub, click Hub Users.
5. Select the Assigned Users tab.
6. To edit a user’s permissions, locate them.
7. You can assign the following permissions or actions to users by clicking the ellipsis:
   • Set as featured: Add the user to the list of featured hub users. There is a star next to her name.
   • Designate as manager: Users who have been promoted to manager can add/remove users, change hub profiles and cancel upcoming events.
   • Set as host: When the user is made the host, they are only allowed to create activities related to the hub.
   • Remove from hub: It is necessary to cancel all events that the user (whom you want to remove) has published and that currently appear in this hub’s calendar list. But even if the user is invited back to the hub, his or her events will not be listed again.
8. Click the Yes button to confirm that you want to continue with the verification process.

How to search for hub users

1. Zoom Events can be accessed by logging in.
2. You can manage your account by clicking the Manage button at the top right.
3. You can manage hubs by selecting them in the left navigation menu.
4. You can manage hub users by clicking Hub Users under the hub you want to manage.
5. On the tabs, select Assigned Users.
6. You can enter the user’s email address, first name, or last name in the Search Members field.
   If the username contains letters, you can type those as well.
7. Start the search by pressing Enter.
   Note:
8. A query can only be initiated by pressing Enter.
   You see the user’s search results.
9. Enable or disable the “Only show selected hosts” switch (optional). The hub’s featured hosts are only shown if this is enabled (a star appears next to their names).
10. (Optional) You can select the role of host, manager, owner, or all roles from the drop-down menu on the left to narrow your search results.
11. (Optional) Sort your search results alphabetically by clicking the down arrow button.
    The names from A to Z are sorted when the up arrow button is clicked. The names are sorted from Z to A when the down arrow button is clicked.

Note: The number of users assigned to the hub can be found on the Assigned Users tab.

How to select batch actions for hub users

1. Join Zoom events by logging into your account.
2. Click the Manage button in the top right corner of the screen.
3. Click the hub dropdown menu in the left navigation menu and select the hub you want to manage from the list.
4. Under the hub you want to manage, click Hub Users under the hub you want to manage.
5. The Assigned Users tab can be accessed by clicking on it.
6. Check the box to the left of their name to select all listed users in the hub.
   It is also possible to select multiple users at once by checking the boxes to the left of their names.
7. If you want to run batch actions for the selected hub users, select the following options:
   • Select the users you want to make featured hub users by clicking the Set Featured button.
     Their names will be marked with a star next to them.
   • If you do not want the selected hub users to be featured, click Set as not featured.
   • The selected users can be removed from your hub by clicking Remove from Hub.
     Note:
   • Users can only be removed from a hub by the hub owners.

How to view your hub’s followers

To view the list of followers for your hub:

1. You can access Zoom Events by logging into your Zoom account.
2. Click the Manage button in the top right corner of the page.
3. Click the hub drop-down menu in the left navigation menu, then select the hub you want to manage from the drop-down list.
4. You can manage hub users by clicking the Hub Users link under the hub you want to manage.
5. Go to the Followers tab and click on it.
   Your hub will appear in a list of users who have followed your hub.

Export a report of your hub’s followers

1. Navigate to the hub’s “Followers” tab.
2. Select the CSV export option.
   Your hub’s followers will be downloaded as a CSV file.

Your downloaded CSV file contains information about a hub’s followers:

• Name: A user’s email address or first and last name is displayed.
• Email: The user’s email address is displayed.

How to remove users from a Zoom Events hub

Note: Only the owners of the hub can remove users from the hub.

Users can be removed from Zoom Events hubs by following the steps below:

1. Zoom Events can be accessed by logging in.
2. Click Manage in the top right.
3. You can manage hubs by clicking the hub drop-down menu in the left navigation menu.
4. In the Hub Users section, click the hub you want to manage.
5. On the Users tab, click Assigned Users.
6. Right-click the ellipsis next to the manager or host you want to remove.
7. Click the Remove from Hub button.
8. In the confirmation dialog box, click Remove to confirm.

Required CSV file information for use with a Zoom Events hub

When you upload users to a hub via a CSV file, you need to enter their email addresses in a single column—the first email address in cell A1, the second email address in cell A2, and so on further.