Manage Zoom Contact Center inboxes
Consumers can leave voice and video messages in admin-created voicemail inboxes. You can use the flow editor to route to an inbox after adding an inbox and grant access to specific queue members.
This article covers:
- How to add an inbox
- How to delete an inbox
Requirements for managing inboxes
- Ownership or administrative privileges for an account
- Account type: Professional, Business, or Education
- A Zoom Contact Center license is required
How to add an inbox
- You can access the Zoom web portal by logging in.
- The Contact Center Management and Inbox sections are accessible from the navigation menu.
- Add a new entry.
- Please provide the following information:
- Name: Identify the inbox by its friendly name.
- Description (Optional): Describe the inbox internally.
- Save the file.
The inbox page is updated with the new inbox. - Changing the setting of a new inbox is possible by clicking on its display name.
How to delete an inbox
- You can access the Zoom web portal by logging in.
- You can access the inbox by clicking Contact Center Management in the navigation menu.
- Check the boxes to delete inboxes.
- To clear the table, click the Clear button at the top.
