Manage Zoom Contact Center phone numbers

It is possible for admins to get phone numbers and use them as entry points for language flows as needed.

The following topics are covered in this article:

• How to get phone numbers
• How to add a phone number as an entry point for a speech flow

Requirements for managing phone numbers

• Ownership or administrative rights of the account
• There are three types of accounts: Pro, Business, and Education
• A Zoom Contact Center license is required

How to get phone numbers

1. Log in to the Zoom web portal by entering your username and password.
2. On the navigation menu, click Contact Center Management, and then on the Phone Numbers menu, click Phone Numbers.
3. Click the Add button.
4. Please enter the following information in the required fields:
   • Country/Region: To find out what phone numbers are available in a specific country or region, select the country or region.
   • Select the type of phone number you would like to receive from the list below.
     Note: To get a number you need a license.
   • If you only want to search for your reserved numbers that have been ported and you haven’t ported any other numbers, you should select Reserved numbers only.
   • State/Province/Territory: Click the drop-down menu to view the area codes in the state, province, or territory selected from the drop-down menu.
   • Area Code – City: To find a specific area code or city within your selected state/province/territorial, enter an area code or city in the search box. You can also use the drop down menu to select either an area code or a city from a list.
5. Please click the Search button to start the search process.
6. Select the numbers you want from the list.
7. Confirm your selection by clicking the Confirm button.
   On the Unassigned tab you will find the numbers that have not yet been assigned.

How to add a phone number as an entry point for a speech flow

You can assign/add a phone number to a voice flow once you have purchased the phone number. Alternatively, the flow editor or Flows page can be used to enter a phone number as an entry.

1. You can access the Zoom web portal by logging into your account.
2. From the navigation menu, select Contact Center Management, and then select Phone Numbers from the drop-down menu.
3. On the Unassigned tab, click the Unassigned button.
4. To assign a number, click the ellipsis (…) next to the number you want to assign, and then click the Assign To button.
5. Select the flow you want to assign the number to from the dropdown menu at the top of the Assign to section.
6. Please click the OK button to confirm your action.

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frequently asked Questions

How do I manage contacts in Zoom?

How to manage and organize contacts

1. You can access Zoom from your desktop by logging in.

2. Search for the contact using the search bar at the top of the screen.

3. You can view the chat thread with a contact by clicking their name on the left side of the screen.

4. To add a star, click the button. On the Phone, Team Chat, and Contacts tabs of the Phone app, the contact appears in the Marked sections under the Marked tab.

Can you create a contact list in Zoom?

Administrators and account owners can create common directories with external contact information shared between them. By using the Zoom desktop client or the Zoom mobile app, users can access the shared directory from a phone. In the Contacts menu, under the All Contacts section, you will find a contact group called Imported Contacts, where external contacts can be viewed.

Where is the Zoom phone system administration located?

You can log into your account via Zoom’s web portal. Select Phone System Management from the navigation menu, and then select Users & Rooms from the drop-down menu.

Why does Zoom provide multiple phone numbers?

Zoom meeting dial-in numbers are based on the audio conferencing schedule the host subscribes to, as well as the specific numbers the host has selected as part of their audio conferencing schedule. In the event that you host a meeting, it is possible to get a list of all the phone numbers that you and your attendees can access well in advance of the meeting.

What is Zoom Contact Center?

Zoom Contact Center gives you the ability to handle customer support across all channels and integrate the experience with Zoom’s video capabilities. This contact center from Zoom combines the functions of unified communications with those of a contact center.

How do I create a contact group in Zoom?

With the Zoom desktop client and mobile app, you can create groups to help organize users in the Contacts tab.

1. You can access the Zoom web portal by logging in.

2. Click User Management in the navigation menu, and then click Groups in the drop-down menu.

3. To add a group, click the Add Group button.

4. Be sure to give the new Group a name and a description.

5. To add a new item, click the Add button. Now that you’ve added this group to your group list, it will appear there.

What are external contacts in Zoom?

If you want to manually add external contact information to the contact list, you can either send them an invitation added or You can allow them to add you back to the contact list if they wish. The Zoom Marketplace contains a number of applications that can be downloaded. In some cases you will be able to do this add to Contacts from another cloud-based address book, such as your Google contacts, to your cloud contact list.

How do I find my Zoom Meeting phone number?

In the meeting invitation you will find an international dial-in number (you can also see a full list of these numbers here). To access the meeting, you must enter the meeting ID, which is usually a nine (9), ten (10), or eleven (11) digit number coming from the host followed by a #.

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