New admin experience in the Zoom app
In the new admin experience, Zoom consolidates user groups as well as IM groups into one place and moves chat settings (formerly known as IM settings) to account settings. This makes it much easier for you to manage your account settings, your groups, and your group settings in one place and more conveniently. There was a time when user groups were managed separately from IM groups, which shouldn’t be the case anymore.
Note: On June 30, 2022, the New Administrator Experience was successfully deployed.
The following topics are covered in this article:
- Important information before you activate the new admin experience
- What you see when the new admin experience is activated
- Summary of the most important changes
- IM groups merged with user groups
- Visibility settings for IM groups have been moved to Contacts
- IM group privacy settings have been moved to Contacts
- Channels have been moved to chat management
- IM settings have been moved to Account Settings
- New Zoom chat tab for user groups
- Chat history has been moved to Reports
- Role Management renamed Roles
- Limitation of chat settings
Requirements for using the new admin experience
- The Zoom account must be a paid account
- A user with administrative privileges or the owner of an account
- As part of the role management process, you can view and edit the permissions associated with groups and contacts
Important information before you activate the new admin experience
- Once you enable the new admin experience, you will not be able to use SAML mapping rules that you have created for IM groups.
- Once your account has switched to the new version, you will not be able to go back to the old experience
What you see when the new admin experience is activated
An in-product tour will be made available to account holders when it becomes available. We will start migrating and activating the new admin experience for all our customer accounts on June 1st, 2022, the first day of the new admin experience.
Summary of the most important changes
As a result of the introduction of the new admin experience, there are many important changes compared to the old experience introduced.
IM groups merged with user groups
There was a merge between the IM Groups page and the User Groups page, and the new admin experience shows the groups page as Groups.
The prefix (original IM groups) is appended to the group name on the Groups page for reference, giving you the previous IM groups. The group name can be updated at any time. Exact Zoom chat settings from the old IM group will be copied to the new user group.
If a former IM group and a former user group have the exact same group name, members and/or roles, those two groups will be merged (to avoid duplicates). If you go to the Groups page, you will only see one group listed.
| New experience | old experience |
| User Management > Groups | User Management > Group Management
Account Management > IM Management > IM Groups |
Learn how to create groups and change your groups’ settings by reading this article.
Visibility settings for IM groups have been moved to Contacts
There are several ways to handle the visibility of your users and groups in the Contacts panel. In both the desktop client and the mobile app, you can access the Contacts page to manage their visibility.
| New experience | old experience |
| User Management > Contacts | Account Management > IM Management > IM Settings tab > Corporate Contacts and IM Groups |
Get a better understanding of how to set visibility for your contacts.
IM group privacy settings have been moved to Contacts
To determine whether a group can only be viewed or searched by members or by anyone, you must go to the Contacts page. Additionally, the old admin experience doesn’t use the previous group privacy settings names (Shared Groups, Private Groups, Restricted Groups) because the new admin experience doesn’t use them.
| New experience | old experience |
| User management > Contacts > Group name > More (…) > Edit | Account Management > IM Management > IM Groups tab > (group name) > Edit button |
Get a better understanding of how to set visibility for your contacts.
Channels have been moved to chat management
Under Zoom Chat Management you will find the Channels page.
| New experience | old experience |
| Zoom Chat Management > Channels | Account Management > IM Management > Channels tab |
Check out our channel management page to learn more.
IM settings have been moved to Account Settings
The Zoom Chat tab now has an option for IM Settings in the Account Settings section.
The configuration of your previous IM settings will not change.
| New experience | old experience |
| Account Management > Account Settings > Zoom Chat tab | Account Management > IM Management > IM Settings |
For more information on chat settings, see the new admin experience.
New Zoom chat tab for user groups
To make group-level chat settings more accessible, a new Zoom chat tab has been added under the user groups menu.
As part of your Zoom Chat settings, you can also add Zoom Chat settings to any existing user groups you have in your account. You can copy the Zoom Chat settings for any existing group of users (who were not previously members of an IM group) from the account-level IM settings. Please note that the settings of your existing user groups (meetings, audio conferences, etc.) will be retained.
| New experience | old experience |
| User Management > Groups > (group name) > (group name) > Zoom Chat tab | Account Management > IM Management > IM Groups tab > (group name) > Advanced Settings |
Conflict management in the group:
In the event that a user is a member of more than one group, the following applies:
- It’s important to note that Zoom Chat applies the most restrictive setting when it comes to Zoom Chat settings.
- Zoom applies the locked settings to meeting, phone, and recording group settings. If the group is unlocked, Zoom will use the user’s primary group settings if the group is unlocked.
Watch and learn more about how group settings can be applied.
Chat history has been moved to Reports
See Reports > User Activity Reports for chat history information that may be of interest to you.
| New experience | old experience |
| Account Management > Reports > User Activity Reports tab > Chat History | Account Management > IM Management > Chat History tab |
Find out how to view the history of your chats by reading this article.
Role Management renamed Roles
The Role Management page has been given a new name: Roles instead of Role Management.
| New experience | old experience |
| User Management > Roles | User Management > Role Management |
Familiarize yourself with the concept of role management by reading this article.
Limitation of chat settings
In the User Management > Contacts section, if you enable the List All Users option under the All Contacts setting, the Zoom Chat settings for the group will not be applied to that group.
How do I make group-level settings take effect?
- Log in to the Zoom web portal by entering your username and password.
- Select User Management in the navigation menu, and then select Contacts from the drop-down menu.
- Make sure the option to list all users under All Contacts is not selected.
Note: Therefore, in the All Contacts section of the Contacts tab, instead of a list of all users, the list of contact groups is displayed instead of the list of all users.
How do I make group level settings take effect and show all users under Company Contacts?
Zoom Chat’s group-level settings must be enabled for both to take effect and for the Compact Contacts feature to appear (listing all users under the All Contacts option). Please contact Zoom Support if you wish to implement these settings.
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frequently asked Questions
What can an administrator do in zoom?
By creating a custom scope in Role Management, admins can manage the users, dashboards, reports, and cloud recordings for meetings and webinars in the group even by defining a custom range for each group. A role’s permissions can be changed by logging into the Zoom web portal with the username of the account owner or the user who has been granted account owner access to edit the account settings.
How do I assign a new admin to Zoom?
Adding a new owner to the account as an admin is easy.
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If you log into your Zoom account, you can access Zoom’s web portal.
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You can select users from the list of options in the User Management section of the navigation menu.
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If the new owner is not already a member of the account, click Add user and add them to the account if they are not already a member.
I would like to point out that they need to confirm their Zoom before you can give them admin rights account and Switch from the Pending to Users sections of Zoom. -
When you’re done editing the row for the user you want to make an admin, click the Edit button below.
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User roles can be changed from members to administrators by changing their user role.
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Once the file is saved, click on it.
Can A zoom admin host a meeting?
There is a default setting that allows them to host meetings with up to 100 participants, and they can offer large meeting licenses if they need to host meetings with more people. Licensees have the option to use add-ons and have access to additional features such as B. Cloud recording, the ability to customize their personal meeting ID and more when they become licensed users. How are licenses assigned to users?
WHO IS IT admin on Zoom?
Three roles can be assigned to each account: Owner: Has all rights and can also assign roles. Users are added, removed and edited by the administrator. A meeting connector can be used to connect meetings to APIs, SSOs and other advanced features within the platform.
Does Zoom require admin rights?
You do not need administrator rights on a computer that is part of a corporate environment to install the Zoom client if you are working on a computer in that environment. In order for Zoom to work properly, it is necessary to install it under the user profile Individually, so it doesn’t appear under someone else’s login. This must be downloaded by you in order to log on to the system.
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