Technology

No video with Polycom HDX series endpoints in the Zoom app

ByTech Lover March 9, 2023

You can send and receive audio through the Polycom HDX series video endpoint, but you cannot send or receive video at the same time. Please check the following to see if the issue can be resolved:

If diagnostic mode (or basic mode if you are using version 3.0.2 or earlier) is enabled, you must disable it. See the Polycom HDX Systems Administrator Guide on page 12-2 for more information on this topic
It may be necessary to check the settings of your network or firewall

If you still cannot connect, please submit a support request with information about your device and the version of Polycom HDX you are trying to connect to.

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Administrator Guide for the Zoom Phone Appliance

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Cloud recording in Zoom Rooms

ByTech Lover March 10, 2023

You can record meetings with Zoom Rooms on your computer and then upload the video and audio files to the Zoom Cloud so that once uploaded you can download and/or stream them in your browser. Immediately after the meeting, the recording can be viewed or downloaded by sending a link to the user’s email address….

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Pin or highlight a video in Zoom Rooms

ByTech Lover March 10, 2023

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