ServiceNow and Zoom Announce Expanded Partnership Focused on Innovation

introduction

ServiceNow and Zoom are two of the world’s leading software companies providing innovative solutions to businesses and organizations around the world. ServiceNow is a cloud-based platform that provides digital service management workflows, while Zoom is a video communications platform that allows users to host virtual meetings, webinars, and video conferences. These two companies recently announced an expanded partnership aimed at bringing even more innovative solutions to their customers.

Background to the ServiceNow and Zoom partnership

ServiceNow and Zoom have worked together for several years, offering their customers integrated solutions that streamline workflows and improve communication and collaboration. In 2019, the companies announced their first partnership, allowing ServiceNow customers to start Zoom meetings directly from the ServiceNow platform, making it easier for employees to connect and collaborate.

Extended partnership focus on innovation

The expanded partnership between ServiceNow and Zoom will be focused on driving innovation in workflow, communication and collaboration. The goal of the partnership is to provide customers with a more seamless and integrated experience, allowing them to take advantage of the best features of both platforms.

One focus of the expanded partnership will be improving workflows. ServiceNow and Zoom will work together to integrate their platforms in new and innovative ways, allowing customers to automate and streamline their work processes. For example, with ServiceNow, customers can start a Zoom meeting and automatically record the meeting, with the recording stored in the ServiceNow platform for future reference.

Another focus of the expanded partnership will be improving communication and collaboration. ServiceNow and Zoom will work together to make it easier for employees to connect and collaborate, both within their own organization and with external partners. For example, customers can use ServiceNow to start a Zoom meeting with customers, suppliers or other external partners, share information and collaborate in real time.

ServiceNow and Zoom will also be focused on driving innovation in AI and machine learning. The companies will work together to leverage their technology to offer customers more advanced solutions to automate workflows and improve communication and collaboration.

Benefits of the ServiceNow and Zoom partnership

The expanded partnership between ServiceNow and Zoom will bring numerous benefits to customers, including:

• Seamless and Integrated Experience: The integration of the ServiceNow and Zoom platforms offers customers a more seamless and integrated experience, allowing them to take advantage of the best features of both platforms.
• Improved workflows: The partnership will drive innovation in workflows, enabling customers to automate and streamline their work processes, resulting in greater efficiency and productivity.
• Improved communication and collaboration: ServiceNow and Zoom will work together to make it easier for employees to connect and collaborate both within their own organization and with external partners.
• Advanced solutions with AI and machine learning: The partnership will drive innovation in AI and machine learning, providing customers with more advanced solutions to automate workflows and improve communication and collaboration.

Diploma

The expanded partnership between ServiceNow and Zoom is a significant development for both companies and their customers. The focus on innovation in the areas of workflows, communication and collaboration will offer customers a more seamless and integrated experience, allowing them to take advantage of the best features of both platforms. The partnership will also drive innovation in AI and machine learning, providing customers with more advanced solutions to automate workflows and improve communication and collaboration. With the expanded partnership, ServiceNow and Zoom stand ready to continue providing innovative solutions to their customers and supporting organizations around the world