Setting the cancellation policy for Zoom events
You can set the default cancellation policy for Zoom events in the cancellation policy section of your hub.
Note: When creating an event, you can also change the cancellation policy.
Requirements for setting cancellation policies for Zoom events
- Zoom desktop client
- Windows: 5.7.6 or higher
- Mac OS: 5.7.6 or later
- Mobile Zoom client
- iOS: 5.7.6 or later
- Android: 5.7.6 or higher
- Pro, Business, Enterprise or Education account
- Stripe or PayPal business account is required to create paid events
- Zoom Events License
Remarks:
- Hosts may experience an empty lobby experience when using version 5.7.6 of the Windows Webview package for the Windows platform.
- The Zoom desktop client/mobile application must be updated to access the latest Zoom events and webinar features.
How to set the cancellation policy for events
- Sign up for Zoom Events.
- Select Manage.
- Select the hub you want to manage from the hub drop-down menu in the left navigation menu.
- To manage the cancellation policy for the hub, click Cancellation Policy.
- Set your cancellation policy for single and drop-in tickets as follows:
- Your event page will reflect your chosen refund policy
- A full refund can be requested for attendees who cancel their tickets/drop-in tickets 1 hour before the start of the event
- Tickets cannot be cancelled. Refunds can be requested later by participants.
- Partial Refund Policy:
- Some tickets of the total order can be refunded or canceled by the participants
- Your event page will reflect your chosen refund policy
- Ticket cancellation conditions are defined in the Series Tickets section:
- Your event page will display the following refund policy:
- The series ticket can be fully refunded one hour before the start of the event
- It is not possible to cancel tickets. A refund can be requested by participants after the event.
- Partial Refund Policy:
- Some tickets of the total order can be canceled or refunded by the participants
- Your event page will display the following refund policy:
- Then click Save.
