Troubleshooting Salesforce in the Zoom app

The following information can help you troubleshoot and resolve common issues with Salesforce.

How to troubleshoot common Salesforce issues

Zoom webinar attendees cannot be synced to Salesforce

The user’s Zoom account should be secured by BAA security, so make sure it’s disabled for the user. Data synchronization is blocked by the BAA security feature.

The app cannot be installed

This app install is blocked by using probabilistic encryption for fields used by the Zoom integration. You should ensure that the contact information and lead information in the app is deterministically encrypted to enable successful app installation.

Developer script error: XXX: unknown: inactive user, orgID: XXX

  1. Go to the Scheduled Jobs page and click on it.
  2. There is a job “ZoomMettingMetrics Schedule” that needs to be deleted.
  3. The Zoom configuration page can be edited from the Zoom configuration page.
  4. The job will be resubmitted once you click Save.

Meeting ID is shown as null

Verify that the Remote Site Settings option is enabled for the Zoom app in Salesforce by logging into the account.

Zoom invitation emails sent from Salesforce cannot be received

Make sure the email deliverability settings in your email deliverability settings are set to All emails.

Error: Your email address is not a valid Zoom user

Please confirm that the Salesforce user email address matches the Zoom account email address.

The Start Meeting button in Salesforce doesn’t work

It’s possible that the Salesforce admin assigned two different types of records to your user.

  1. When you open the Object Settings window, click the Events button.
  2. The default record type should be set to one of these.

I can’t create a Zoom meeting or Zoom webinar from Salesforce

  1. You must log in to the Zoom web portal as an administrator.
  2. On the navigation menu, click Account Management, and then on the Account menu, click Account Settings.
  3. Go to the Meetings tab and click on it.
  4. Under Security you will find the password requirement. Click on the check boxes you want to check.
  5. It’s also important to ensure that the meeting password you set in Salesforce matches the password requirement you set in your Zoom account.

Unable to initiate a direct Zoom call from Salesforce

The Zoom desktop client (for Windows and macOS) must be version 5.2 or later to communicate with Salesforce. If you’re using the Zoom desktop client, you need to make sure you’re using the latest version.

Add to Webinar (List button) does not work as expected

Whenever you click Add to Webinar on a contact or lead list page, you get a page error. If the contact’s name is encrypted, this error occurs and the column cannot be sorted.

To get around the problem, as a workaround, you can add a sortable first column, e.g. For example, the date the contact or lead was last modified.

Frequently Asked Question

How do I connect to Zoom in Salesforce?

To add Zoom as a default meeting option in your Zoom account, you need to follow the steps below:

  1. Click the Calendar Settings button on the left side of your screen.
  2. Click the Meeting Defaults tab and scroll down. Select the Zoom link from the drop down menu under the Location field.
  3. Once you click on the Location field, you will see the Zoom logo indicating that Zoom will be the default location for your meeting.

How do you troubleshoot Zoom meetings?

How to troubleshoot video and camera issues on a mobile device

  1. To start your video, you need to tap the Video button to turn it on. …
  2. If the camera is already in use by another application, check if other applications are using it. …
  3. The camera must be authorized by Zoom in order to function. …
  4. Reinstall Zoom after uninstalling and reinstalling it.

How does Zoom work with Salesforce?

The Zoom integration with Salesforce allows you to start and schedule meetings directly in Salesforce. You can quickly set up Zoom meetings with leads and view your scheduled Zoom meetings. Salesforce integration is available through Salesforce AppExchange and Zoom Marketplace.

Does Zoom Phone integrate with Salesforce?

Use the Zoom phone app in Salesforce to seamlessly make a call from the phone widget. This integration works for Salesforce Lightning or Classic.

What’s the problem with the Zoom app?

An unnamed security researcher found a critical flaw in the Zoom Meetings client software for Windows that would allow a hacker to remotely take over any PC running Windows 7 or earlier. Zoom fixed the bug with a software update shortly after the bug became public knowledge.

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