Users must update Zoom
Account admins and owners can specify the minimum version of the Zoom desktop client or mobile app that users with older versions of those clients or apps must upgrade to. The feature can only be applied to internal users as well as external participants who are invited to external meetings. It can also be configured at the group level to granularly control access across different groups.
Depending on the client or app version, you can see a percentage of users using that version in the dashboard.
This setting is enforced during the registration process or when users attempt to initiate a meeting or webinar. If users are not up to date on their operating system and want to sign in or start the meeting or webinar, they will be prompted to do so.
What are the requirements to need a specific version of the software?
- If you are the account owner or admin, you have the following permissions:
- The credit card account, business account, education account, enterprise account, or API account are all free
- Zoom desktop clients or mobile apps on Windows, macOS, iOS, Android, or VDI on Windows or macOS must be used for the setting to work properly.
To force all users to update their clients or apps at the same time:
- As an admin, you can access and edit the Zoom web portal account settings by logging in.
- In the left navigation pane, navigate to Account Management, then Account Settings.
- Select Meetings in the left navigation pane.
- In the Admin Options window, make sure you have the “Users must update the client” option checked.
- You can specify a minimum version number for each client or application.
- You can enable the setting by clicking the switch next to the setting. You will be prompted to confirm the change by clicking Activate after a confirmation dialog box appears.
- (Optional) If you want to restrict access to this setting to all users in your account, click the lock icon and then click the lock button to confirm this setting.
Beginning August 21, 2021, if you created a new Zoom account after August 21, 2021, the new admin experience can be enabled for your account. However, the Manage Groups page has been renamed to Manage Groups.
A group of users must update the client or application to use it:
- If you’re an admin with permission to edit group membership on the Zoom web portal, you should log in there.
- Click User Management, and then click Group Management in the navigation pane.
- Select the appropriate group from the list that appears.
- In the left navigation pane, click Meeting.
- To enable or disable Require users to update client under Other, you must toggle the switch.
- To verify that the change has been made, click Enable or Disable when a verification dialog box appears.
- If an option is grayed out, it means the option has been locked at the account level and needs to be changed at the account level.
- Make sure each client or application is using at least the minimum required version.
- If users in the group click the lock icon, they cannot change this setting. You can confirm the lock by clicking Lock to confirm the change.