Using the audio library to customize audio in the Zoom app

Zoom Phone’s Audio Library gives Zoom Phone admins and users the ability to select, record, or upload their own custom audio. If you want a quick and easy way to generate audio from text, you can also convert text to speech.

For a list of audio files that you can customize, see the following articles:

  • admins:
  • User: Custom audio for voicemail greeting and music on hold


  • Choose from a Pro account, a Business account, an Enterprise account, or an Education account
  • Zoom Phone licenses are available


Internet Explorer does not support recording custom audio files.

Audio library limitations

It’s important to note these limitations before using the Audio Library:

  • Audio files and recordings can be saved in your audio library for a maximum of 100 recordings.
  • To view or use the audio libraries of other admins or users, you can only view and select your own audio library, not those of other users or admins.
  • If the extension has already been configured with a custom audio file, admins can play that file. You can use a call queue’s settings to view the current greeting that is played when you view a call queue’s settings.
  • Users’ custom audio files can be played, downloaded, renamed and deleted by admins at their own discretion.

How to access the audio library

The first thing you need to do is find the audio setting you want to change. For more information on the available audio settings, see the following article:

  • admins:
  • User: Custom audio for voicemail greeting and music on hold

You can customize the audio by following the sections below once you’ve found the audio you want to change.

How to select from existing audio

You can select from your existing audio files in the audio library whether you have previously recorded audio, uploaded audio or converted text to speech and uploaded the files.

  1. Access the audio library.
  2. In your audio library you will find an existing audio file that you can select.
  3. Hovering over an audio file gives you the option to edit the file name, play the file, download the file, or delete it.

There are other options as well, including the ability to record a custom audio file, convert text to speech, or upload your own audio file.

How to convert text to speech

If you are looking for an easy and fast way to generate audio from text, you can convert text to speech.

  1. The audio library can be accessed by clicking here.
  2. In the Add Audio window, click the Add Audio button.
  3. Click on the Text-to-Speech tab on the left side of the screen.
  4. Enter the following information:
    • Audio Name: To help you identify each audio file in your audio library, enter a friendly name that will help you identify the files.
    • Use the drop-down menus to select a dialect or language, and male or female speaker.
    • Message to play: In order to convert the text to speech, you must enter the text.
    • Tip: Please make sure to save your text before submitting, as you will not be able to edit it later.
  5. The audio preview will appear in the bottom left corner of the text box when you click the Play button.
  6. The resulting audio file can be added to your audio library after converting the text to speech and clicking Add to complete the process.

How to record custom audio

Here are the steps you need to follow to record custom audio directly from the Zoom web portal. To record audio, you need a working microphone.

Note: The ability to record custom audio is not currently available in Internet Explorer.

  1. Access the audio library.
  2. If you click the Add Audio button, you can add audio to your project.
  3. To start recording, click the Record by Computer tab and then click the Record button.
    Note: If your browser asks if you want Zoom to be able to use your microphone, please allow it.
  4. You can test and adjust the volume of your microphone by following the on-screen instructions. When you’re done, click Next to continue to the next step.
  5. To record audio, you need to click on the Record button.
  6. To stop recording, click the red stop button at the bottom of the screen.
  7. Click one of these options (optional):
    • Play icon : If you have recorded an audio file, you can play it.
    • New recording: If you are not satisfied with the result of your recording, you can record it again.
    • Download: You can download the recorded audio as a WAV file.
  8. Adding the recording to your audio library is as easy as clicking the Add button.
  9. If you want to use the audio, click the Use Audio button.
    A recording of the audio will be added to the audio library on your Zoom phone for future use.

How to upload an audio file

Here are a few steps to help you upload your audio recordings to Zoom’s web portal if you’ve already recorded them.

Tip: Here’s how to upload and then reuse the audio file you previously recorded via the Zoom web portal if you previously recorded and downloaded an audio file via the Zoom web portal.

  1. The audio library can be accessed by clicking here.
  2. You can add audio by clicking the Add Audio button.
  3. You can find the upload tab on the left side of the screen.
  4. Select a supported audio file from the list of supported audio files and click Upload.
    Note: just click the ? button for more information. You can find the icon for viewing the audio file requirements by clicking on the icon. You can still upload and play your audio file on the web portal if it doesn’t meet the requirements, but you won’t be able to hear it if someone contacts you.
  5. Then click the Use Audio button.
    Once you upload audio to Zoom Phone, it will be added to your audio library for future use.

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frequently asked Questions

How are you doing? zoom in audio library?

You can access the audio library by clicking the link below. In the Add Audio window, click the Add Audio button. To record by computer, you must click on the Record by Computer tab. If your browser asks you to allow Zoom access to your microphone, please do so the next time it prompts you.

How do I edit zoom in audio?

Recordings can be trimmed with zoom

  1. Select the recording from the list of recordings and then click the Trim button.

  2. You can access the viewer/editor by clicking the play button on the recording thumbnail.

  3. In the lower right corner of the player you will see the scissors icon.

  4. You can change the start and end times of the video by dragging the playhead arrows.

Where is zoom audio Library?

You can access the Zoom web portal by logging into your Zoom account. Click the Contact Center Management tab and then click Asset Library to open the Asset Library. After clicking Add, you need to click Audio.

can you add music for zooming meet?

As an added benefit of using Zoom, you can also play the music you like in your favorite player (Spotify, Apple Music, etc.) and adjust the volume in that player. This is then played back in Zoom and as attendees listen to the music throughout the session. Muting your microphone leaves the music you want to share unaffected at all, and the same goes for the audio you want to share.

Where are Zoom recordings stored?

You can access Zoom meetings on Zoom’s website from both your Android tablet and your computer. It is possible to find Zoom meetings from both devices at any time and from any desired location. You can login to via go to the website. From the left side of your screen, select the “Recordings” option and then press the “Open” button after selecting it. Please click the Local Recordings option if the recording does not appear in Cloud Recordings.

How long are Zoom recordings stored?

Using zoom to save

Zoom keeps all recordings of your Zoom meetings in the cloud for 28 days after recording, after which they are deleted from the Zoom cloud. Zoom meetings as well as Zoom web conferences are subject to the same rules as Zoom meetings.

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