Using Zoom Room’s autonomous single-app mode with MDM

ASM (Autonomous Single App Mode) is a feature that allows Zoom Rooms to run automatically on your mobile device. It stays in the foreground and runs automatically. When logging out of Zoom Rooms, the iPad leaves ASAM and can no longer access ASAM. It is also possible to leave ASAM if you have network problems and need to solve them yourself.

This article covers:

  • How to enable autonomous single app mode
  • How to configure ASAM with AirWatch
  • How to configure ASAM with Jamf
  • How to configure ASAM with AirWatch

Prerequisites for configuring autonomous single-app mode for Zoom Rooms

  • IOS 4.6.2 (232.0110) or higher is required for Zoom Rooms Controller
  • Using Apple Configurator and a mobile device management program or enrolling in Apple’s Device Enrollment Program

How to enable autonomous single app mode

  1. You can access the Zoom web portal by logging in.
  2. Then under Room Management, click Zoom Rooms.
  3. Go to the account settings.
  4. To enable Autonomous Single App Mode, click the toggle under Device Management.
  5. Then click Activate.

Note: Locations, floors and individual rooms can also be activated. You can change your settings based on your location by reading more.

Your MDM service needs to be configured after enabling this setting on the web. Include a key-value pair in your MDM service’s restrictions payload with key autonomSingleAppModePermittedAppIDs and value us.zoom.zpcontroller. If you need help, you should contact Apple or your MDM service, as each MDM service may handle this differently.

How to configure ASAM with AirWatch

Configure a new profile

  • Zoom’s web portal can be enabled with Autonomous Single App Mode by following the steps above.
  • With AirWatch, you can view profiles by clicking Devices, Profiles, and Resources, and then clicking Profiles.
  • Then click Add Profile.

  • Please fill out the following information in the General tab. There are other fields that are optional.
    • Surname: The name of your device should be meaningful.
    • Smart Groups: Create a new one or select an existing one. Smart groups are assigned profiles.

  • Click Single App Mode in the sidebar.
  • In the Autonomous single app mode filter type, select Allowed apps.
  • The Allowed Applications bundle should be updated to include the us.zoom.zpcontroller bundle ID.

  • Click Save & Publish at the bottom right.
  • Publish your device assignment by clicking View device assignment. The devices listed above will receive the profile.

Adding new devices to an existing profile

  • Select Assignment Groups under Groups & Settings in AirWatch.
  • After the profile is added, click on the selected group.

  • Click Next after adding your devices to the group.

  • Then click Publish. A newly registered device is configured with an ASAM profile.

How to configure ASAM with Jamf

  • You can enable Autonomous Single App Mode through the Zoom web portal by following the steps above.
  • You must click the Configuration Profiles tab in Jamf and then click New.

  • Then click the Restrictions button and then click the Configuration button.
  • After clicking on iOS, you need to click on Applications.
  • Look for the options for apps in autonomous single-app mode (supervised only) at the bottom of the page, then click the Add button to add them.

  • Click the Save Bundle button after entering the bundle ID for us.zoom.zpcontroller.
  • Then click on the General tab and name the profile you want to create.
  • Then click on the Scope tab and then click on the Add button.
  • Click the Add button and Done when you have selected a device.

  • If you have saved the profile information, you can view it by clicking Configuration Profiles and then clicking Save.

How to configure ASAM with Intune

  • Zoom web portal users can enable Autonomous Single App Mode by following the steps above.
  • Sign in to Intune.
  • The device configuration page is displayed.

  • Click Create Profile and then click Profiles.
  • Select iOS/iPadOS under Platform.

  • The Device Restrictions option can be found under Profile.
  • Click the Create button.
  • Enter the name of the profile.
  • From the Device Restrictions menu, choose Autonomous Single App Mode.

  • Here is the information you need to enter:
    • App name – Zoom Rooms
    • App Package ID – us.zoom.zpcontroller

  • After adding the item, click OK.

  • In the Device Restrictions section, click OK.

  • Just click the Create button.

  • Click Assignments once the profile is created.

  • Select the scope of your deployment under Include.

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