View Zoom Contact Center inboxes

Inboxes can be viewed and managed by Zoom Desktop clients, supervisors and agents. Inbox messages can also be played, downloaded, or deleted by other Contact Center users.

Requirements for managing voicemail inboxes

• For Windows and macOS, Zoom Desktop Client 5.9.3 or higher
• Accounts for professionals, businesses and schools
• License for Zoom Contact Center
• administrator or owner rights; or roles/permissions relevant to the account
  Note: Inboxes belonging to queues they belong to can only be viewed by supervisors and agents.

How to view voicemail inboxes

desktop client

1. Launch Zoom on your desktop.
2. To access the Contact Center, click the tab.
3. Click Inbox on the left side of the screen.
   Each message is accompanied by information.

internet portal

1. You can access the Zoom web portal by logging in.
2. In the navigation menu, click Contact Center.
3. On the tabs, select Inbox.
   Each message is displayed with information.

How to delete voicemail messages

desktop client

1. Sign in to Zoom on your desktop.
2. Select the Contact Center tab.
3. You can access your inbox by clicking the inbox menu on the left.
4. You can delete a voicemail by clicking the ellipsis (…) and then clicking Delete.
   Note: You can delete multiple entries at once by checking the box next to the status column and clicking Delete.
5. Confirm the deletion by clicking Delete.
   Note: You will permanently delete a message if you disable soft deletion in the inbox settings. You can restore a soft-deleted message as Recently Deleted for a specified number of days if you have soft-delete enabled. A message is permanently deleted after a certain number of days.

internet portal

1. To access the Zoom web portal, you must log in.
2. In the navigation menu on the left side of the screen, click Contact Center.
3. The Inbox tab will appear once you click on it.
4. To delete the voicemail, click the ellipsis (…) and then click Delete to delete it from your computer.
   Note: It is possible to delete multiple entries at once by clicking the checkbox next to the status column and then clicking the delete button at the top of the table.
5. To confirm the deletion, click the Delete button.
   Note: There is a chance that the message will be permanently deleted if you disable soft deletion in the inbox settings. Soft-deleted messages are moved to Recently Deleted in your inbox, where you can recover them for a period of time that you specify. The message will be permanently deleted after the specified number of days.

Information available in the inbox list

You’ll see the following information in the Zoom desktop client or web portal when viewing your inbox messages:

• Incoming ID: A number associated with the caller who left a message.
• Queue: Queue to which the call was routed.
• Flow: Callers are routed through the associated flow.
• Duration: The duration of the voicemail message in minutes and seconds (mm:ss).
  • Play Icon: Voicemail message is being played.
• Created on: Messages are left with a date and time stamp.
• Status: The current status of a voicemail message. Normal is mostly the case. Your administrator will show you Recently Deleted if soft delete has been enabled and you are viewing recently deleted voicemails.
• The delete option is indicated by the ellipse icon (…).

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frequently asked Questions

How do I check the zoom of my inbox?

Open the Zoom desktop client on your computer and sign in. On the Phone tab, click the Phone button. You can find the Voicemail tab by clicking the menu button. It is the most recent message that is displayed at the top of the voicemail display in reverse chronological order.

What can a Zoom admin see?

Zoom Dashboard allows admins to view a variety of notices related to account, sufficient from usage statistics to live data about the meetings they join during a meeting. Access to this data allows you to gain a much deeper understanding of how your users conduct meetings in your organization companies and Analyze any problems this may have caused.

Where is the Phone tab in Zoom?

Launch Zoom’s desktop client and log into your account. You can access your profile settings by clicking on the image next to your profile picture. From the menu, click the Phone tab.

What is Zoom Contact Center?

The Zoom Contact Center is a fully integrated, omnichannel contact center optimized for video. It is available in both English and Spanish, with English and Spanish support. Zoom Contact Center gives you unified communications capabilities as well as contact center capabilities, allowing you to combine these two capabilities in one package.

Can Zoom calls be forwarded?

Calls can be transferred to another extension on the account using the Transfer to Another Extension feature. There may also be a directory of external contacts as part of the account, which you can use to transfer calls to a contact outside of the account if the account has a directory of external contacts.

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