View Zoom Phone’s location tracking dashboard
It is possible to access emergency location tracking data for the entire account or for a specific location from Zoom Phone’s location tracking dashboard. By viewing metrics, you can see how many phone users have opted in or out to share their locations in the past. This refers to the fact that there are clients that have the option to allow or disallow “share my location for emergency calls”. You can use the drill-down function to find out which users are logged in and which are not.
This dashboard can also be used to retrigger the popup shown to all or some users without location tracking opt-in, asking for permission to track their location.
Due to recent updates, there may be a delay in displaying newly updated data on this dashboard. In some cases, it can take several hours for an update to complete.
This article covers several topics including:
- How to access Zoom Phone’s location tracking dashboard
- Dashboard sections and metrics
- Nomadic Emergency Services
- Location Sharing User Permission
- Default emergency address
- Detectable personal location
- Real-time location for users / real-time location for IP phones
- How to trigger location sharing prompt again
- Additional information on the Zoom Phone dashboard
Requirements for using the Nomadic Emergency Services Dashboard
- A license for Zoom Phones is required
- The account owner or admin must have the following permissions:
- Configuration of a nomadic emergency service
- Setting up emergency numbers and addresses
- Zoom desktop client version 5.4.7 or later is required for users to use the Zoom phone app
How to access Zoom Phone’s location tracking dashboard
- Sign in to the Zoom web portal by entering your email address and password.
- From the navigation menu at the top of the page, click Dashboard.
- The Zoom Phone tab will appear once you click on it.
- The location tracking tab can be accessed by clicking on it.
- Click the dropdown menu above if you have more than one site and would like to filter the data by the site you selected.
Dashboard sections and metrics
As part of the Nomadic Emergency Services dashboard, you can access the following sections and metrics.
Nomadic Emergency Services
This page displays a percentage of users who have nomadic emergency services enabled as part of their profile. Policy settings can be enabled at the site level (if your account has multiple sites) or at the account level (if you have multiple accounts).
- It is possible to view a list of phone users who have been enabled or disabled for nomadic emergency services by clicking on details or by hovering over part of the pie chart. In this case, click Drill In.
Location Sharing User Permission
In the Zoom desktop client, this column shows the percentage of users who have enabled nomadic emergency services and allowed to use location sharing. Therefore, after the user enabled the nomadic emergency services, he or she clicked Allow when prompted to authorize Zoom access to their location through Zoom after enabling the nomadic emergency services.
- When the pie chart appears in Details, click a portion of it and then click Drill in to see a list of phone users who have allowed or denied location sharing for their apps. It’s possible to retrigger the prompt for users who don’t want to share their location with others.
Default emergency address
Includes a percentage of users who have specified a personal default emergency address rather than using the default site address or default account address as their primary emergency address.
- You can view a list of phone users who have or have not provided a default personal emergency address by clicking Details or hovering over a portion of the pie chart and then clicking Drill In on the list of phone users.
Detectable personal location
The proportion of users with at least one recognizable personal location and network data associated with that location are displayed. This means that the phone user is either in a recognizable location that you added, or they have added a personal emergency address to a network and verified that address for the network to record as their personal emergency address.
- To see a list of phone users who may or may not have a discoverable personal location, click Details, hover over part of the pie chart, and then click Drill In.
Real-time location for users / real-time location for IP phones
Displays the percentage of the number of desk phones or phone users that are currently discovered at a known location as a result of a discovery. To appear on this dashboard area, phone users must have the Zoom desktop client open on their computer and be logged into their account to appear on this chart.
- To see a list of phone users or desk phones in the pie chart, click Snapshot, hover over a portion of the pie chart, and then click Drill In. In the upper left corner of the window there is a drop down menu that allows you to select one of the following filters:
- Company locations: Users in a recognizable location in the organization appear in the phone user or desk phone list.
- Personal Locations: When a phone or desk phone is in a recognizable location, it is displayed to phone users or desk phones.
- Unknown Locations: If a phone user or desk phone is not in a recognizable location, the number is displayed. To perform any of the following tasks, click Edit location in the right column of the screen:
- Assign the emergency address from the network data to the existing address that is already connected to the network
- Map the new location to the network data and define a new description for it
How to trigger location sharing prompt again
To receive an email notification on your mobile device, you must trigger the location sharing request again. In the email notification, users are provided with a link to access instructions on how to enable location sharing on their phones.
- Sign in to the Zoom web portal by entering your email address and password.
- You can access the Dashboard by clicking the Dashboard link in the navigation menu.
- The Zoom Phone tab can be accessed by clicking on it.
- In order to track your location, you need to click on the location tracking tab.
- The drop-down menu at the top of the page allows you to filter data by site if you have multiple sites.
- Hover over a red part of the pie chart to see a list of phone users who have blocked the phone from sharing their location. Once you click Drill In, you can see a list of users who have not allowed location sharing on their phone.
- The following options are available to you:
- Please click the Retrigger All button above the table if you want to retrigger the prompt for all phone numbers in the list.
- Check the boxes next to each phone user you want to retrigger the prompt for, then click Retrigger Selected above the table to retrigger the prompt for just them.
Additional information on the Zoom Phone dashboard
With these dashboard articles, it is possible to review service quality, adoption and usage data to perform in-depth analysis.
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frequently asked Questions
Can you see the location on Zoom Call?
Zoom Phone’s location tracking dashboard provides general emergency tracking information for all locations in the account or specific emergency tracking information for a specific location. If you look at the metrics, you can see how many users opted in/out of the location sharing feature on their phones.
How do I view zoom Dashboard?
You can access the Zoom web portal by logging into the Zoom website. You can find the dashboard under the navigation area. You’ll find the Meetings option at the top of your dashboard screen. To access historical data from previous meetings, click the Past Meetings link (optional).
Can Zoom host Track your IP address?
How do I turn off location on Zoom?
First of all, you should go into your settings and select the Security and location option. After navigating to the privacy area of the screen, you can click on location by scrolling down until it is visible. If you navigate to the page, you can toggle a switch just below the Use Location option, so you can turn it off if needed.
who can view zoom Dashboard?
Who can see dashboard and reports?
Customers with business and education accounts have access to Zoom’s dashboard. All paid accounts, including Pro accounts, have access to reporting, while all free accounts do not.
Where is the navigation panel in Zoom?
The navigation menu at the bottom of the window allows users to easily manage their meetings, recordings, contacts, and groups by clicking the appropriate heading in the menu. In the menu to the right of your name you can manage your availability and profile information.