Viewing the Zoom Phone usage and adoption dashboard

Call and SMS usage and acceptance data for a Zoom Phone account or website can be found on the Zoom Phone Usage and Acceptance Dashboard. You can view the number of calls made and received and the number of SMS messages sent.


Checking the billing charge should not be done through the dashboard. You can access phone usage reports to view usage data and check billing charges.

This article covers:

  • How to view phone call usage and acceptance dashboard
  • How to view SMS usage and acceptance dashboard

Requirements to view the usage and acceptance dashboard

  • Business or educational accounts
  • Ownership or administrative privileges for an account
  • Licensed Zoom phone

How to view phone call usage and acceptance dashboard

  1. You can access the Zoom web portal by logging in.
  2. In the navigation menu, click Dashboard and Zoom Phone.
  3. On the Usage & Acquisition tab, click Usage & Acquisition.
  4. You can find the Calls tab on the left side of the screen.
  5. Changing the date range in the top left corner of the chart is an option, so click there and select the start and end date of the period you want to change.
  6. If you have more than one site, click the Site field to view metrics for only that specific site if you have more than one site.
    The following data is displayed to you:
  • Total incoming calls:
  • Internal extensions made the most incoming calls.
    • Completed Calls:
    • Answer rate of an extension to incoming calls. The number contains calls that were forwarded and answered either internally or externally.
    • Missed calls:
    • An extension’s failure to answer incoming calls. Redirected calls to extensions, external numbers or messages are included here. Forwarded calls to internal or external extensions that are not answered also fall into this category.
  • Total outgoing calls:
  • Number of external extensions making incoming calls.
    • Answered calls:
    • Outgoing call response rate. Redirected calls or calls routed to voicemail are included in this category.
    • Unanswered calls:
    • A measure of the number of missed voicemails or outbound calls.
  • Total internal calls:
  • Interjections are counted as a whole.
    • Completed Calls:
    • By expanding the extension, most internal calls were answered. Diverted calls answered from an internal number or an external number are included in this category.
    • Missed calls:
    • Extenders that didn’t answer internal calls. Forwarded calls to extensions, external numbers and messages are included here. Diverted calls with no answer can also be included in this category.
  • Time for incoming calls:
  • Total time for incoming calls.
  • Outgoing call time:
  • Time spent on incoming calls as a percentage of total call time.
  • VoIP Talk Time: Total talk time resulting from internal calls.
  • International call time:
  • Total talk time for international calls.
  • Toll-free call time:
  • Total talk time from toll free calls.
  • Leaderboard Top 10:
  • A chart showing the top 10 calling extensions in order of popularity. To filter the calls based on the type of call, click the tabs on the left.
  • A phone user making an outbound call sees the leaderboard even though the caller’s caller ID is different from what the caller selected for the call, the extension type is User, and the number is the primary speed dial number assigned to the caller (if available).

How to view SMS usage and acceptance dashboard

  1. You can access the Zoom web portal by logging into your account.
  2. On the dashboard, click on the Zoom Phone tab after navigating there.
  3. The Usage & Acceptance tab can be found by clicking the link above.
  4. You can find the Calls tab on the left side of the screen.
  5. It is possible (optional) to change the period by selecting the start and end date in the upper left corner of the screen.
  6. To view metrics for only a specific site, you can click the Site field if you have multiple sites listed.
    This is what you see when you click on the link:
  • Total SMS users:
  • Approximately how many people have text messaging enabled on their phones?
    • International SMS users:
    • Percentage of SMS users who can use international SMS services and number of SMS users who do.
  • Total SMS messages:
  • The number of SMS messages received from SMS users, both incoming and outgoing, as well as internal SMS messages sent. There are a number of internal SMS messages sent between SMS users within a specific account. IM messages that contain images (e.g. MMS messages) and group and team SMS messages are not included in these metrics.
  • Total MMS Messages:
  • SMS users receive and send MMS messages (messages that contain a picture) in both inbound and outbound directions.
  • Team SMS to call queue:
  • This is the total number of SMS messages received or sent due to incoming or outgoing calls from call queues.
  • Team SMS to the automatic receptionist:
  • By using auto-receive services, you can monitor the total number of SMS messages you receive or send to and from other devices.
  • Leaderboard Top 10:
  • The number of SMS messages sent to the top 10 extensions is displayed on the screen. Filter by message type by clicking the tabs on the left side of the screen.
  • SMS messages and MMS (messages with pictures) sent to Teams are not included in the total SMS metric.

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frequently asked Questions

How do I get to the Zoom dashboard?

Using the Zoom dashboard for the first time

Please log in to Zoom’s web portal to use it. You can access the Dashboard by clicking the Dashboard link in the navigation menu.

Is there a way to see story from Zoom calls?

Recordings and call history can be viewed using the following method:

  1. Open the Zoom app on your mobile device and sign in.

  2. On the home screen is a tab called Phone.

  3. There are several tabs available in the History tab from which you can select one. At the top of the screen you will see a list of recent calls. …

  4. Therefore, if your caller ID has been hidden, you will not be able to select or delete individual entries in your call log. To manage your call history and recordings, you can use the following options:

Where is the phone system administration in Zoom?

Sign up on the Zoom website and log in to your account. Click Phone System Management in the left navigation menu, and then click Users & Rooms in the right navigation menu.

How to show zoom meet in statistics?

You can choose between audio options and video settings when joining a meeting to adjust the audio settings accordingly. Use the drop-down menu to select the Statistics option.

Can Zoom eavesdrop on your conversations?

In Zoom meetings, it is not possible to unmute participants secretly to secretly eavesdrop on their participation. A Snopes fact check confirmed the myth that when you’re muted (represented by a red line through the microphone icon in the meeting schedule), the host, co-host, and other attendees can’t hear the audio you make during the meeting ). the meeting.

Can Zoom see what you’re doing?

Can I see what’s happening on my screen while the host is looking at it? To ensure your privacy, your screen cannot be seen by the host or another participant without your permission. When you join a Zoom meeting and can’t see your computer screen, you can’t see the host or other participants in the meeting.

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