Why Zoom is the platform for today’s government

Zoom is well suited to the needs of today’s government due to its various features and capabilities. Some of the reasons why Zoom is an ideal platform for government agencies are:

  • Secure and Reliable: Zoom is a secure and reliable platform that provides government agencies with the security and privacy they need to conduct confidential and sensitive communications. With advanced encryption, password protection, and a commitment to privacy, Zoom is a trusted choice for government agencies.
  • Flexible and Scalable: Zoom is a flexible and scalable platform that can meet the needs of government agencies of any size. It can be used by a small team or a large organization, and its features can be customized to meet the specific needs of each agency.
  • Easy to Use: Zoom is designed to be user-friendly, allowing government agencies to easily adopt and use the platform without extensive training. With its intuitive interface and simple controls, Zoom makes it easy for government workers to connect and collaborate, regardless of their technical experience.
  • Accessible from anywhere: Zoom is a cloud-based platform that can be accessed from anywhere with an internet connection. This makes it ideal for government agencies whose employees work from multiple locations or who need to work remotely.
  • Integrations with other tools: Zoom integrates with a variety of other tools and systems, making it a versatile and flexible platform for government agencies. For example, it can be integrated with tools like Microsoft Teams, Salesforce, and more, making it easier for agencies to connect to their existing systems and work more efficiently.

Overall, Zoom is a powerful platform that gives government agencies the flexibility, scalability, and security they need to effectively connect, collaborate, and achieve their goals.

Gone are the days when your mission was straightforward and easy. The dynamics and complexity of modern agency operations require a communication approach that is as innovative as it is secure. In light of this, it is crucial to deploy technologies that make it possible to take public services, rapid response in emergencies and more to the next level.

However, the rapid pace of change in today’s requirements can pose a challenge for technology to keep up. That’s why we at Zoom have made great strides in updating Zoom and Zoom for Government to meet the evolving needs of modern government.

To help agencies understand the full potential of our technology, we hosted Zoomtopia sessions aimed at providing insights into how our solutions can be applied to meet their needs and improve services to the public. The results were truly remarkable, let’s dive into them.

The role of collaboration technology has undergone a profound shift, as Matt Mandrgoc, Head of US Public Sector at Zoom, reflected in the government keynote. What was once considered a simple solution to ensure business continuity during a pandemic has now resulted in a significant change in the way people work, making an easy-to-use, scalable and secure communication platform a necessity for public sector organizations.

In order to adapt to the changing demands of both the workforce and the public, it is imperative for public sector organizations to adapt their work environment while maintaining compliance with relevant standards and ensuring appropriate security controls. Zoom for Government ticks all the boxes and goes beyond.

To highlight some of our recent initiatives, here are some examples of how Zoom for Government supports modern missions:

  • Authorizations, credentials and certifications including FedRAMP, IL4, StateRAMP and CJIS to name a few have been obtained from Zoom for Government. The full list can be accessed here.
  • The flexibility and reliability of Zoom Phone enables workforce agility.
  • Our security controls are constantly expanding, with the recent introduction of end-to-end encryption for Zoom Phone being a notable example.
  • Physical security requirements are met with features such as nomadic E-911, which supports Ray Baum law compliance.
  • Accessibility is a key aspect of our mission, and we’ve incorporated features like spotlight, multi-pinning, and auto-generated captions to make government communications accessible to all.

Lance Ford, Specialist Sales Strategy Lead at Zoom, also attended the keynote to demonstrate how our technology can be seamlessly integrated into government workplaces through the use of hardware. From intelligent conference rooms to digital signage to using the Zoom Phone appliance for E-911 and Ray Baum’s Law compliance, he showed how Zoom-enabled devices play a crucial role in creating a visual representation of how a government workplace operates can.

Rob Lloyd, Deputy City Manager, was once again present at the keynote and provided information on the City of San Jose’s efforts to implement a digital workforce and public. He stressed the importance of creating a culture in new ways given the lack of a physical environment. To achieve this, Rob and his team use Zoom to identify opportunities for brainstorming, asynchronous collaboration, connection building and more.

In today’s ever-evolving world, the federal workplace requires a more modern and innovative approach to communication. Lou Giglio, Head of Federal Government Sales, spoke with David Janney, Director of Unified Communications and Program Director at General Dynamics Information Technology, a defense contractor that supports the Federal Aviation Administration.

GDIT uses Zoom for Government not only for its own internal operations, but also as part of its services to the FAA. Implementing Zoom Rooms was the starting point for FAA staff, and when they saw how easy and convenient it is to join calls on any device, anywhere, anytime, introducing additional solutions was natural.

The platform has also become a channel for various state and local use cases such as: B. City Council Meetings

A guide to a better future for government

In order to make progress and set the course for a better future, a roadmap is essential. That was the goal of David Aderonpe, Derek Tam, and David DeLorimier, Government Product Managers, who shared updates and insights into the future of the Zoom for Government platform.

A look back: current developments

  • Zoom for Government App Marketplace
  • Automatically generated subtitles
  • View Sign Language Interpretation
  • profile cards
  • Video Voicemail
  • Advanced security features such as:
    • Meeting and webinar admin templates
    • Chat etiquette tool
    • E2EE for Zoom meetings
    • E2EE for Zoom Phone

The Road Ahead: Exciting New Features

  • Zoom Contact Center
  • Zoom Events
  • Backstage (available with a Zoom Events license)
  • Translated subtitles (with 11 language options for live transcription during a meeting)
  • Zoom whiteboard
  • workspace reservation
  • Zoom Phone devices
  • developer platform
  • production studio
  • Optimizations for virtual and hybrid court cases
  • AWS GovCloud East
  • Zoom Node (with the Zoom Phone Local Survivability Module for telephony services and business continuity during outages)
  • zoom mesh
  • Zoom Customer Managed Key (CMK) via Zoom GovCloud infrastructure
  • ServiceNow Virtual Agents
  • Zoom One (a pricing structure specific to Zoom for Government)

Embrace Freedom with Zoom for Government According to Matt’s keynote, the Zoom for Government platform is about freedom—the freedom to connect in the way that works best for you, the ability to hire the people you want, work from anywhere, and the ability to overcome language barriers. With its scalable and secure features, this platform provides the tools you need to help your business evolve and grow.

Take the first step towards creating the job you want by viewing Zoomtopia 2022 Government Sessions in our on-demand library.

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