Zoom Enterprise customers share their insights into hybrid work

Because of the amazing flexibility and autonomy offered to employees, hybrid work has resurged around the world. A hybrid workplace is first and foremost about how we work, but it also encompasses much more than just deciding where we work. It’s about how we build the relationships that lead to success team, like us Allow our teams to work together both in the office and in the office from afar, and like us enable our teams to communicate positively with each other.

To better understand how Zoom enterprise customers are addressing these critical aspects of hybrid work in their organizations, we invited a group of Zoom enterprise customers to a workshop we held at our recent Work Transformation Summit on July 13th. A panel of three experts joined to share what we have learned about hybrid working and what it will look like in the future. The panellists was, Chris Bedi, CDIO at ServiceNow; David Picot, SVP, Real Estate at BJ’s Wholesale Club and Doug Edwards, SVP, Enterprise Associate & Business Solutions at Humana.

A number of key learnings emerged from the session, including:

Redesign workspaces to enable hybrid work and strengthen connection

It is no coincidence that our work areas have evolved along with our work philosophy. In a traditional office that continues to be dominated by closed offices, traditional meeting rooms and cubicles, the needs of a modern hybrid workforce cannot be met in such an office that resembles the traditional office of the past. Our panel of thought leaders has also done a lot of work to transform their workplaces to meet the unique needs of their teams to lead:

David Picot, SVP, Real Estate, BJ’s Wholesale Club – Our new open floor plan includes zoom-enabled technology and virtual technology compatible with the open floor plan. This new office is not the same as our old office which had high cubicle walls and old fashioned cubicle dividers separating each department and now we have many more open Concept. We currently have more open Seating as workspaces and it has proven to be an extremely useful arrangement so far.”

Humana’s Enterprise Associate & Business Solutions Vice President Douglas Edwards has assumed a new role Role. OursRole.Our team has made a major effort over the past few months to redesign our workspaces so we can make it easier for our teams to work together. As a result of our planning, we were also able to do a lot of work to help us with this process. It was important To be able to optimize the experience for our employees before they return to the workplace, we asked them to choose from five workstyles.”

Chris Bedi, CDIO at ServiceNow – In order to facilitate the hybrid way of working in our office, we have integrated our own technology with innovative new Technology like Zoom Whiteboard in our meeting rooms to make sure everyone isn’t in the office at the same time doing their jobs. Because of this, not everyone needs to be in the office at the same time to use Zoom whiteboards.

This is still a learning phase

It’s true that the hybrid working model has been attracting the attention of many organizations for quite some time, but there’s still a lot to learn about how to determine that preferably possible work structure, taking into account the habits, needs and preferences of each individual team.

Our panelists said the following about the challenges they faced during this learning process:

Douglas Edwards, SVP, Enterprise Associate & Business Solutions at Humana – Although we have planned a lot, we are still learning. As a company, our strategy is to provide open-ended, test-and-learn guidance that allows us to align with the needs of these customers and employees, rather than imposing rigid guidelines on our customers and employees. Be flexible about your approach to hybrid work because once you set a policy, many things will change once you put it into effect.

Chris Bedi, CDIO at ServiceNow – Our team is really excited to discover new things fathertern over the next 12 months regarding the preferences and needs of various positions in our international teams around the worldld, um serves them better. After we relearn these fatherwe can let her go forra while and see how we can use them when planning new ones StTips to make our workplace even better and more effectiveeffectively based on this new one fatherterns that we have developed as a result of our knowledge of these patterns.

David Picot, SVP, Real Estate, BJ’s Wholesale Club – We have a new environment that I describe as experimentalsince we constantly learning and experimenting with it. It is true that we hired many experts who could help us in the process, but we not sure if we are on the right track. We must remain flexible and be prepared to be able to react promptly to future changes.

inclusivity is the key

The benefits of hybrid work are obvious to both workers and employees Organizations to be able to with employees work wherever they want, anytime and from anywhere. Today, thanks to hybrid work, companies are able to support their employees who are spread across multiple time zones and countries. To achieve this, organizations must be capable create an environment in which employees feel engaged and included, both in daily dealings with colleagues and in the underlying culture.

David Picot, SVP, Real Estate, BJ’s Wholesale Club – As we are a trading company employing over 30,000 people in total, most of our team members will always be based at stores, like wWe are a company with over 30,000 employees who work for us most of the time. We firmly believe that it is extremely popularimportant tWe can reach out and engage with them to help us achieve the goals set out in our report. That’s why we’ve put together a series of townhall meetings to do just that. Even though they are no longer active, we still have them and people really enjoy being able to interact, collaborate and share knowledge on a variety of topics.”

Chris Bedi, CDIO at ServiceNow – There is no doubt that informal workplace interactions, such as those that take place in the cafeteria or near the coffee maker, present an excellent opportunity for an employee to learn about issues that might otherwise not ariseenprotected inside the office. We need to be committed to finding a way for people to have casual and spontaneous connections, whether they’re in person or remotely, to improve inclusivity and connection, and I believe we need to find a way for those casual ones and spontaneous connections find interactions taking place.

Douglas Edwards, SVP, Enterprise Associate & Business Solutions at Humana – Regardless of whether one works from home, at work or elsewhere, this should not be an obstacle to career advancement. It’s not our goal that your career will only advance if you’re in the office all the time. In order to create an equal work environment for all, the importance of inclusion and equality in work style cannot be overlooked.

Flexibility is at the heart of hybrid work

It seems that employees are more flexible than ever when it comes to how they prefer to do things work with the choice to work from an office, remotely, or a combination of both. Despite the fact that flexibility is one important Concept for organizations that want to keep satisfied and engaged employees:

Chris Bedi, CDIO at ServiceNow – In our organization, hybrid work is essentially about the ability to be flexible in the way we do things. Aside from respecting our employees’ right to stay at home if they don’t feel comfortable coming to work and the opportunity for them to collaborate face-to-face if they feel comfortable doing so, we also value the opportunity for they work together personally if they feel comfortable doing so. Because Zoom allows us to sell and provide services to our customers, we can offer them a largeeater ddegree of flexibility.”

Douglas Edwards, SVP, Enterprise Associate & Business Solutions at Humana – ThThe innovation in This room is still in its infancy, and I tThink there’s a lot more to come. It’s likely that companies with a balanced approach to employee flexibility and face-to-face collaboration opportunities will attract a larger pool of talent, and over time you will see other companies follow suit At.

David Picot, SVP, Real Estate, BJ’s Wholesale Club – As a team we maintain a flexible work schedule, being in the office Mondays and Tuesdays each week; However, over time we will be able to make further changes to our schedule based on how members feel about how they would like to work and where it would be bestt forr you.

Experience the Work Transformation Summit

Watch the recording of our Work Transformation Summit to better understand what the future holds for hybrids work around Find out how your teams and your company can best prepare for it it and to get insights on how to make it successful.

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