Zoom Phone firmware resync and auto pulling

There are two methods by which IP phones are kept up to date with the latest deployment changes and firmware version – either via resync via the Zoom web portal or via auto polling via the IP phone itself.

By using the Zoom web portal, the phone admin can initiate the resync process. In this article, we explain in detail how to use this method. With the resync method, device provisioning and firmware can be applied to the devices immediately. In this way, it would be advisable to target specific phones or run the action in batches during the evening hours to avoid impacting the user of the phone. It’s important to think of Resync as a management tool for troubleshooting or configuring devices that need to be updated immediately, rather than a feature that must be used to configure devices.

As a result of the auto-polling/pulling mechanism, the device checks for updates on predefined dates/times defined by the device manufacturer and automatically responds to these updates as soon as the device detects them. Whenever a new configuration is added or a new firmware version needs to be applied, the IP phone will check the Zoom Phone service for updates. When changes are made, it is possible that changes will be applied to the IP phone. As a result of this method, we can ensure that all IP phones, including their software updates, are updated regularly to ensure they stay current with the latest settings. I would like to point out that the query is usually made at a time when the devices are not being used (e.g. – public holidays / after midnight), subject to changes by the device manufacturer. This is the default polling/pull method used for the Zoom Phone service.

For more information on this topic, see the following articles:

Setting up rules for firmware updates

Below are the terms and conditions for firmware updates

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